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supportHi, I get a fatal error when cloudinary plugin is active. Error: PHP Fatal error: Uncaught TypeError: array_intersect_key(): Argument #2 must be of type array, null given in … class-sync.php:376 Line of code: $signature = array_intersect_key( $signature, $this->sync_types ); When i deactivate this line of code the same error happens a few lines further: PHP Fatal error: Uncaught TypeError: array_intersect_key(): Argument #1 ($array) must be of type array, null given in class-sync.php:858 Line of code: $ordered = array_intersect_key( $this->sync_types, $sync_items ); Please advise what to do, Kind regards. The page I need help with: [ log in to see the link]
Hi @kees78 , Thanks for reaching out. Would you mind opening a ticket to support@cloudinary.com and share a system report as explained here and adding some assets to the system report as described in the 2nd video? Thanks in advance. Best, Loic This reply was modified 9 months, 1 week ago by loic @ cloudinary .
Hey Loic, I cannot generate the system report because whenever i activate cloudinary, the site crashes. Do you still want me to sent an email?
Hi @kees78 , Thanks for letting me know. Could you please reach out and share an export of the wp_posts and wp_postmeta table? It seems there is an issue with some signature. Thanks, Loic
I downloaded the tables. 255MB in total. How would you like me to reach out to you?
Hi @kees78 , Please reach out to support@cloudinary.com . Thanks, Loic
I cannot send 255MB attachments however. Is it not more convienant for you guys to login to the website? I can send user details?
Hi @kees78 , As mentioned in the ticket, we have a fix in review. Another customer tested the workaround shared with you and it worked properly. To summarize: The bug is a conflict between RankMath SEO and Cloudinary The fix in review is: https://github.com/cloudinary/cloudinary_wordpress/pull/1085/commits/8b6c2e9600c74fa8dd140cc153682ec03086d62a You can manually edit this variable to fix it until we release a new version. Hope that helps. Best, Loic
Hi @kees78 , Thanks for reaching out. Would you mind opening a ticket to support@cloudinary.com and share a system report as explained here and adding some assets to the system report as described in the 2nd video? Thanks in advance. Best, Loic This reply was modified 9 months, 1 week ago by loic @ cloudinary .
Hey Loic, I cannot generate the system report because whenever i activate cloudinary, the site crashes. Do you still want me to sent an email?
Hi @kees78 , Thanks for letting me know. Could you please reach out and share an export of the wp_posts and wp_postmeta table? It seems there is an issue with some signature. Thanks, Loic
I downloaded the tables. 255MB in total. How would you like me to reach out to you?
Hi @kees78 , Please reach out to support@cloudinary.com . Thanks, Loic
I cannot send 255MB attachments however. Is it not more convienant for you guys to login to the website? I can send user details?
Hi @kees78 , As mentioned in the ticket, we have a fix in review. Another customer tested the workaround shared with you and it worked properly. To summarize: The bug is a conflict between RankMath SEO and Cloudinary The fix in review is: https://github.com/cloudinary/cloudinary_wordpress/pull/1085/commits/8b6c2e9600c74fa8dd140cc153682ec03086d62a You can manually edit this variable to fix it until we release a new version. Hope that helps. Best, Loic