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Source evidence

Error Rendering the Email Preview

WooCommerce · support · 2026-05-25T18:04:00+00:00

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support
andydotruong unresolved
I am trying to send a test email from WooCommerce, however, I keep getting a message saying, “There was an error rendering the email preview. This doesn’t affect actual email delivery. Please contact the extension author for assistance.” This is a System Status Report : https://gist.github.com/AnD-code-developer/c72fbbef0252fec477a8f4730965e53a Hi @andydotruong , Thank you for sharing the System Status Report. I can see how the email preview error would be concerning while testing emails, though it is good that actual email delivery is not affected. From the report, I noticed you are using several plugins that customize WooCommerce and Elementor functionality, along with some outdated WooCommerce template overrides, which could be contributing to the preview rendering issue. I’d recommend the following steps to help narrow this down: Temporarily deactivate plugins related to email, checkout, Elementor, and WooCommerce customization one at a time, then test the email preview again. Particularly test with: – Royal Elementor Addons – ShopLentor – ShopMaker – ReviewX – PDF Invoices & Packing Slips – Payment Plugins for Stripe WooCommerce Update any plugins with outdated WooCommerce template overrides if updates are available. I also noticed: – WordPress is not fully updated to version 7.0 – Your Checkout page is missing the WooCommerce checkout shortcode/block It would be good to correct those as well and retest afterward. If the issue still persists after the above, please share: – A screenshot of the exact error message using https://snipboard.io – Any fatal error logs under WooCommerce > Status > Logs – Whether the issue started after a recent plugin or WooCommerce update Looking forward to your findings.

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LovingBro (woo-hc) 2026-05-25T20:45:00+00:00

Hi @andydotruong , Thank you for sharing the System Status Report. I can see how the email preview error would be concerning while testing emails, though it is good that actual email delivery is not affected. From the report, I noticed you are using several plugins that customize WooCommerce and Elementor functionality, along with some outdated WooCommerce template overrides, which could be contributing to the preview rendering issue. I’d recommend the following steps to help narrow this down: Temporarily deactivate plugins related to email, checkout, Elementor, and WooCommerce customization one at a time, then test the email preview again. Particularly test with: – Royal Elementor Addons – ShopLentor – ShopMaker – ReviewX – PDF Invoices & Packing Slips – Payment Plugins for Stripe WooCommerce Update any plugins with outdated WooCommerce template overrides if updates are available. I also noticed: – WordPress is not fully updated to version 7.0 – Your Checkout page is missing the WooCommerce checkout shortcode/block It would be good to correct those as well and retest afterward. If the issue still persists after the above, please share: – A screenshot of the exact error message using https://snipboard.io – Any fatal error logs under WooCommerce > Status > Logs – Whether the issue started after a recent plugin or WooCommerce update Looking forward to your findings.