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supportI saw this in another post but no fix was presented. I am getting this error when I try to add a credit card to pay for labels: Error preparing new payment method configuration. Please contact support quoting error HYMNCA I have tried multiple computers and multiple cards.
Hi @jglazer63 , Thank you for checking in and providing an update on the error you’re experiencing. I understand how interruptions like this can be limiting. Could you please share a screenshot of the error, as well as a link to the other thread where you noticed it unresolved? This will help us further troubleshoot and analyze the trend. We would also appreciate it if you could share your system status report from WooCommerce > Status > Get system report > Copy for support, using Pastebin or Gist.github.com.
The screenshot is exactly what you see there. The link to the unresolved thread is https://wordpress.org/support/topic/issue-generating-shipping-labels-error-rblklu-hymnca/ Screenshot below. I removed my credit card number for obvious reasons.
Hi @jglazer63 , Thank you for sharing the screenshot — that makes things clearer. From what I can see, the error you’re getting is coming from your WordPress.com account while trying to add a payment method, not directly from the WooCommerce Tax plugin itself. Since this is tied to your account and billing setup, the best next step would be to reach out directly to the WordPress.com support team so they can look into your account configuration: https://wordpress.com/sites?help-center=wapuu Alternatively, you can also submit a ticket with WooCommerce here: https://woocommerce.com/contact-us/ Because these are account-related issues, they’re best resolved outside of the public forum through direct support. Once you’ve opened a ticket, the support team will be able to review your account in detail and guide you through resolving the error.
It’s been a while since we heard back from you for this reason we are closing this thread. If WooCommerce Shipping has been useful for your store and you appreciate the support you’ve received, we’d truly appreciate it if you could leave us a quick review here: https://wordpress.org/support/plugin/woocommerce-services/reviews/ sFeel free to open a new forum topic if you run into any other problem.
Hi @jglazer63 , Thank you for checking in and providing an update on the error you’re experiencing. I understand how interruptions like this can be limiting. Could you please share a screenshot of the error, as well as a link to the other thread where you noticed it unresolved? This will help us further troubleshoot and analyze the trend. We would also appreciate it if you could share your system status report from WooCommerce > Status > Get system report > Copy for support, using Pastebin or Gist.github.com.
The screenshot is exactly what you see there. The link to the unresolved thread is https://wordpress.org/support/topic/issue-generating-shipping-labels-error-rblklu-hymnca/ Screenshot below. I removed my credit card number for obvious reasons.
Hi @jglazer63 , Thank you for sharing the screenshot — that makes things clearer. From what I can see, the error you’re getting is coming from your WordPress.com account while trying to add a payment method, not directly from the WooCommerce Tax plugin itself. Since this is tied to your account and billing setup, the best next step would be to reach out directly to the WordPress.com support team so they can look into your account configuration: https://wordpress.com/sites?help-center=wapuu Alternatively, you can also submit a ticket with WooCommerce here: https://woocommerce.com/contact-us/ Because these are account-related issues, they’re best resolved outside of the public forum through direct support. Once you’ve opened a ticket, the support team will be able to review your account in detail and guide you through resolving the error.
It’s been a while since we heard back from you for this reason we are closing this thread. If WooCommerce Shipping has been useful for your store and you appreciate the support you’ve received, we’d truly appreciate it if you could leave us a quick review here: https://wordpress.org/support/plugin/woocommerce-services/reviews/ sFeel free to open a new forum topic if you run into any other problem.