Source evidence

Error please reinstall plugin

Organization chart · support · 2024-08-28T15:13:00+00:00

Organization chart plugin evidence original source source API

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mediumseverity

0.84relevance

3replies

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Conversation

support

Kathrin resolved

Hi, we have problems by saving a chart. After creating a new one and trying to save it the error “Error please reinstall plugin” occurs. The following versions of PHP, WordPress and the chart plugin are installed. PHP: 8.0.30 WordPress: 6.5.5 WpDevArt Organization Chart: 1.5.2 Please let me know if more information are needed. We reinstalled the plugin serveral times. Thanks a lot for your feedback. Kind regards This topic was modified 1 year, 9 months ago by Kathrin . Hi @kathrin1806 . When you encounter this problem, do you have other charts that you have created before that work correctly? Thanks. Unfortunately not. The failure notice occured form the very beginning Hi @kathrin1806 . This means that the problem is not global and only you encountered it (the global version works correctly, we just tested it). Can you remove the plugin, open your site’s database and delete all the chart tables? After that, install the plugin again and try to create a chart. Thanks.

Commercial Context

Opportunity

local listing and directory operations

Staff Directory accuracy workflow for keeping listings, locations, maps, and directory submissions accurate

Buyer: directory owners, local businesses, agencies, and marketplace operators

Wedge: audit staff directory submissions, map visibility, listing freshness, spam, and local-lead routing

Investigate Pain card complete market

Analysis

heuristic-v1

Summary: Error please reinstall plugin: users show bugs, compatibility, performance pain that may indicate a product gap.

Evidence quote: Error please reinstall plugin Hi, we have problems by saving a chart.

Affected feature: form

bugs compatibility performance setup

Plugin

API

Organization chart

5.0K active installs · 115.1K downloads · rating 100.0

employee list org chart organization chart organizational chart staff directory

Comments

3 shown

wpdevart 2024-08-29T08:19:00+00:00

Hi @kathrin1806 . When you encounter this problem, do you have other charts that you have created before that work correctly? Thanks.

Kathrin 2024-08-30T17:24:00+00:00

Unfortunately not. The failure notice occured form the very beginning

wpdevart 2024-08-31T10:44:00+00:00

Hi @kathrin1806 . This means that the problem is not global and only you encountered it (the global version works correctly, we just tested it). Can you remove the plugin, open your site’s database and delete all the chart tables? After that, install the plugin again and try to create a chart. Thanks.