Conversation
supportHi zahls team, I made a test order on my website to see if Twint through zahls.ch worked. At checkout (client-side) I got “An error occurred during the request”, and received an email (shop-side) saying that it is a webhook problem. I am pretty sure I miss-configured something. Can you please help? Thanks a lot Julie The page I need help with: [ log in to see the link]
Hi Julie Thank you for your message. Could you try to change the settings in your connected TWINT Store? Please choose “Online-Shop” –> “Payment Service Provider” and “Payrexx” as our Payment Service Provider. The connection with TWINT should then work. As I saw, the webhook worked fine with the last transaction. I guess the zahls.ch plugin was not correctly set up before, right? If you got any more questions, feel free to ask. We wish you a lot of success with your new shop. Best Ivan
Hey Ivan, Thank you so much for your response. Yes, it worked, thank you! I have another question though, my client has just started her activity and is not yet registered as a business, but Payrexx asks for official company documents. Will she be denied access to the service? Thank you Julie
Hi Julie Thanks for your question. No, your client won’t be denied service because she is not formally registred yet. She can fill in the information as a sole proprietorship (as she already did). I just had a look on the information and made some minor changes – I think if your client will fill in her social security number, she should be good to go. Happy Easter! Ivan
Awesome thank you so much!
Hi Julie Thank you for your message. Could you try to change the settings in your connected TWINT Store? Please choose “Online-Shop” –> “Payment Service Provider” and “Payrexx” as our Payment Service Provider. The connection with TWINT should then work. As I saw, the webhook worked fine with the last transaction. I guess the zahls.ch plugin was not correctly set up before, right? If you got any more questions, feel free to ask. We wish you a lot of success with your new shop. Best Ivan
Hey Ivan, Thank you so much for your response. Yes, it worked, thank you! I have another question though, my client has just started her activity and is not yet registered as a business, but Payrexx asks for official company documents. Will she be denied access to the service? Thank you Julie
Hi Julie Thanks for your question. No, your client won’t be denied service because she is not formally registred yet. She can fill in the information as a sole proprietorship (as she already did). I just had a look on the information and made some minor changes – I think if your client will fill in her social security number, she should be good to go. Happy Easter! Ivan
Awesome thank you so much!