Source evidence

Error message

Heroic Favicon Generator · support · 2013-12-30T03:59:00+00:00

Heroic Favicon Generator plugin evidence original source source API

mixedsentiment

mediumseverity

0.84relevance

2replies

Evidence linked to opportunitycommercial context

Proof Health

Open evidence

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5 / 34 rows with source links

14.7% of this page's analysis has direct source links.

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Conversation

support

garysitc resolved

Hi, How do I troubleshoot this message: “Could not open original image attachment”. On a new WP install this message appears irrespective of what image I try to use. Thanks. http://wordpress.org/plugins/favhero-favicon-generator/ Thanks for the query, Have you tried uploading the image first to your Media Gallery by going to your admin panel and selecting Media > Add New, uploading, then going to Settings > Heroic Favicon Generation and selecting the just uploaded favicon. If it’s a new install, it could be an issue with uploads generally, which are handled by WordPress itself, have you managed to upload other media successfully? Marked as resolved.

Commercial Context

Opportunity

agency visual QA and update safety

Icon visual QA and update safety for preventing client-site regressions before updates or edits go live

Buyer: site builders and agencies

Wedge: detect icon layout regressions, widget breakage, and client-visible update issues

Proof Blocked card complete market

Analysis

heuristic-v1

Summary: Error message: users show bugs, missing feature, support pain that may indicate a product gap.

Evidence quote: Error message Hi, How do I troubleshoot this message: “Could not open original image attachment”.

Affected feature: bugs

bugs missing feature support setup

Plugin

API

Heroic Favicon Generator

6.0K active installs · 91.3K downloads · rating 100.0

favicon favourites generator icon

Comments

2 shown

HeroThemes 2014-01-02T01:08:00+00:00

Thanks for the query, Have you tried uploading the image first to your Media Gallery by going to your admin panel and selecting Media > Add New, uploading, then going to Settings > Heroic Favicon Generation and selecting the just uploaded favicon. If it’s a new install, it could be an issue with uploads generally, which are handled by WordPress itself, have you managed to upload other media successfully?

HeroThemes 2014-01-06T14:35:00+00:00

Marked as resolved.