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Error loading the configurator data

Product Configurator for WooCommerce · support · 2025-05-08T14:20:00+00:00

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benotheus resolved
Hi, Can you help me why it is not working? I tried “Disable GZIP compression of the configuration data (only affects the ajax request)” and “Disable caching of configurations”?< I tried it logged in/out and with guest account … Thanks! The page I need help with: [ log in to see the link] Hi there, Something is stripping the parameters off of the configurator data URL. This is what I found in your page source: <script type="text/javascript" src="https://www.hifi-studio.at/wp-admin/admin-ajax.php?=1721163796" id="mkl_pc/js/fe_data_78476-js"></script> While this is what the URL should be: <script type="text/javascript" src="https://www.hifi-studio.at/wp-admin/admin-ajax.php? action=pc_get_data&data=init&view=js&fe=1&id=78476&v =1721163796" id="mkl_pc/js/fe_data_78476-js"></script> I’m not sure what could be causing that, but I would start by testing with WP-Rocket off, or any other performance plugins. Marc I disabled WP-Rocket. However it still does not work. I found this error message, however I have no idea how to handle it. Thanks for your fast respond! product_configurator…in.js?=1746710951:1 we had an error: TypeError: Cannot read properties of undefined (reading ‘open’) at PC.fe.open (product_configurator…?=1746710951:1:6699) at HTMLButtonElement.e (product_configurator…?=1746710951:1:1008) at HTMLBodyElement.dispatch (jquery.min.js?ver=1:2:43064) at v.handle (jquery.min.js?ver=1:2:41048)e@product_configurator…in.js?=1746710951:1dispatch@jquery.min.js?ver=1:2v.handle@jquery.min.js?ver=1:2 This reply was modified 1 year ago by benotheus . The issue is still the same. Can you contact me here so we can take a closer look? This specific issue was caused by the plugin Cachebuster, which removed required parameters from the query string.

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Marc Lacroix 2025-05-08T14:38:00+00:00

Hi there, Something is stripping the parameters off of the configurator data URL. This is what I found in your page source: <script type="text/javascript" src="https://www.hifi-studio.at/wp-admin/admin-ajax.php?=1721163796" id="mkl_pc/js/fe_data_78476-js"></script> While this is what the URL should be: <script type="text/javascript" src="https://www.hifi-studio.at/wp-admin/admin-ajax.php? action=pc_get_data&data=init&view=js&fe=1&id=78476&v =1721163796" id="mkl_pc/js/fe_data_78476-js"></script> I’m not sure what could be causing that, but I would start by testing with WP-Rocket off, or any other performance plugins. Marc

benotheus 2025-05-08T15:05:00+00:00

I disabled WP-Rocket. However it still does not work. I found this error message, however I have no idea how to handle it. Thanks for your fast respond! product_configurator…in.js?=1746710951:1 we had an error: TypeError: Cannot read properties of undefined (reading ‘open’) at PC.fe.open (product_configurator…?=1746710951:1:6699) at HTMLButtonElement.e (product_configurator…?=1746710951:1:1008) at HTMLBodyElement.dispatch (jquery.min.js?ver=1:2:43064) at v.handle (jquery.min.js?ver=1:2:41048)e@product_configurator…in.js?=1746710951:1dispatch@jquery.min.js?ver=1:2v.handle@jquery.min.js?ver=1:2 This reply was modified 1 year ago by benotheus .

Marc Lacroix 2025-05-08T15:15:00+00:00

The issue is still the same. Can you contact me here so we can take a closer look?

Marc Lacroix 2025-05-15T14:15:00+00:00

This specific issue was caused by the plugin Cachebuster, which removed required parameters from the query string.