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supportHi, Can you help me why it is not working? I tried “Disable GZIP compression of the configuration data (only affects the ajax request)” and “Disable caching of configurations”?< I tried it logged in/out and with guest account … Thanks! The page I need help with: [ log in to see the link]
Hi there, Something is stripping the parameters off of the configurator data URL. This is what I found in your page source: <script type="text/javascript" src="https://www.hifi-studio.at/wp-admin/admin-ajax.php?=1721163796" id="mkl_pc/js/fe_data_78476-js"></script> While this is what the URL should be: <script type="text/javascript" src="https://www.hifi-studio.at/wp-admin/admin-ajax.php? action=pc_get_data&data=init&view=js&fe=1&id=78476&v =1721163796" id="mkl_pc/js/fe_data_78476-js"></script> I’m not sure what could be causing that, but I would start by testing with WP-Rocket off, or any other performance plugins. Marc
I disabled WP-Rocket. However it still does not work. I found this error message, however I have no idea how to handle it. Thanks for your fast respond! product_configurator…in.js?=1746710951:1 we had an error: TypeError: Cannot read properties of undefined (reading ‘open’) at PC.fe.open (product_configurator…?=1746710951:1:6699) at HTMLButtonElement.e (product_configurator…?=1746710951:1:1008) at HTMLBodyElement.dispatch (jquery.min.js?ver=1:2:43064) at v.handle (jquery.min.js?ver=1:2:41048)e@product_configurator…in.js?=1746710951:1dispatch@jquery.min.js?ver=1:2v.handle@jquery.min.js?ver=1:2 This reply was modified 1 year ago by benotheus .
The issue is still the same. Can you contact me here so we can take a closer look?
This specific issue was caused by the plugin Cachebuster, which removed required parameters from the query string.
Hi there, Something is stripping the parameters off of the configurator data URL. This is what I found in your page source: <script type="text/javascript" src="https://www.hifi-studio.at/wp-admin/admin-ajax.php?=1721163796" id="mkl_pc/js/fe_data_78476-js"></script> While this is what the URL should be: <script type="text/javascript" src="https://www.hifi-studio.at/wp-admin/admin-ajax.php? action=pc_get_data&data=init&view=js&fe=1&id=78476&v =1721163796" id="mkl_pc/js/fe_data_78476-js"></script> I’m not sure what could be causing that, but I would start by testing with WP-Rocket off, or any other performance plugins. Marc
I disabled WP-Rocket. However it still does not work. I found this error message, however I have no idea how to handle it. Thanks for your fast respond! product_configurator…in.js?=1746710951:1 we had an error: TypeError: Cannot read properties of undefined (reading ‘open’) at PC.fe.open (product_configurator…?=1746710951:1:6699) at HTMLButtonElement.e (product_configurator…?=1746710951:1:1008) at HTMLBodyElement.dispatch (jquery.min.js?ver=1:2:43064) at v.handle (jquery.min.js?ver=1:2:41048)e@product_configurator…in.js?=1746710951:1dispatch@jquery.min.js?ver=1:2v.handle@jquery.min.js?ver=1:2 This reply was modified 1 year ago by benotheus .
The issue is still the same. Can you contact me here so we can take a closer look?
This specific issue was caused by the plugin Cachebuster, which removed required parameters from the query string.