Conversation
supportHello, The plugin is causing an error on some products on my site, I had to deactivate it. I hope this will be temporary.
Hello, I’m sorry to hear the plugin is causing issues on your site. I’d love to help get this resolved so you can reactivate it as soon as possible. To help us investigate the cause, could you please provide a few more details? The Error Message: If you saw a specific error code or message (or have a screenshot), that would be very helpful. Product Links: Could you share a link to one or two products where the error was occurring? System Info: Which version of the plugin and WordPress/platform are you currently running? Thank you!
https://natissea.com/boutique/malva-grenade/ Il y a eu une erreur critique sur ce site. En apprendre plus sur le débogage de WordPress. I can’t leave the plugin active for too long, it’s an online store. There are no errors in the console, however. This reply was modified 3 weeks, 6 days ago by nghtmre . This reply was modified 3 weeks, 6 days ago by nghtmre .
Hello, Thank you for the link and the update. I completely understand that you cannot leave the plugin active while it’s affecting your live shop—keeping your store functional is the priority. To help me pinpoint exactly what is happening without you needing to keep the plugin active, could you check two things for me? The “Critical Error” Email: When WordPress displays that message, it usually sends an automated email to the site administrator. This email contains a “Error Details” section (often mentioning a specific file or line of code). If you received this, please paste those details here. System Environment: Could you let me know which versions of PHP and WordPress your site is currently using? Temporary Solution: Rollback In the meantime, so you don’t lose the plugin’s functionality, you might try rolling back to the previous version that worked for you. https://docs.themeisle.com/wordpress/how-to-rollback-your-theme-and-plugin#how-to-rollback-your-theme-and-plugin If the previous version works without errors, it confirms the issue is specific to the latest update, and we can investigate the code changes from there. Thank you for your patience while we get this sorted!
I see the email you are talking about but I did not receive it. Regarding the PHP and WordPress version. I was on PHP 8.3 and WordPress 6.4.9 I just upgraded to 8.4 but I am waiting for your feedback to know if this could be coming from the PHP version.
Hi @nghtmre , We need to check the exact error to identify what is causing the issue. Could you please check the error logs on your server? They should contain details that will help us determine the root cause. Looking forward to your reply.
Hello, I’m sorry to hear the plugin is causing issues on your site. I’d love to help get this resolved so you can reactivate it as soon as possible. To help us investigate the cause, could you please provide a few more details? The Error Message: If you saw a specific error code or message (or have a screenshot), that would be very helpful. Product Links: Could you share a link to one or two products where the error was occurring? System Info: Which version of the plugin and WordPress/platform are you currently running? Thank you!
https://natissea.com/boutique/malva-grenade/ Il y a eu une erreur critique sur ce site. En apprendre plus sur le débogage de WordPress. I can’t leave the plugin active for too long, it’s an online store. There are no errors in the console, however. This reply was modified 3 weeks, 6 days ago by nghtmre . This reply was modified 3 weeks, 6 days ago by nghtmre .
Hello, Thank you for the link and the update. I completely understand that you cannot leave the plugin active while it’s affecting your live shop—keeping your store functional is the priority. To help me pinpoint exactly what is happening without you needing to keep the plugin active, could you check two things for me? The “Critical Error” Email: When WordPress displays that message, it usually sends an automated email to the site administrator. This email contains a “Error Details” section (often mentioning a specific file or line of code). If you received this, please paste those details here. System Environment: Could you let me know which versions of PHP and WordPress your site is currently using? Temporary Solution: Rollback In the meantime, so you don’t lose the plugin’s functionality, you might try rolling back to the previous version that worked for you. https://docs.themeisle.com/wordpress/how-to-rollback-your-theme-and-plugin#how-to-rollback-your-theme-and-plugin If the previous version works without errors, it confirms the issue is specific to the latest update, and we can investigate the code changes from there. Thank you for your patience while we get this sorted!
I see the email you are talking about but I did not receive it. Regarding the PHP and WordPress version. I was on PHP 8.3 and WordPress 6.4.9 I just upgraded to 8.4 but I am waiting for your feedback to know if this could be coming from the PHP version.
Hi @nghtmre , We need to check the exact error to identify what is causing the issue. Could you please check the error logs on your server? They should contain details that will help us determine the root cause. Looking forward to your reply.