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supportHi, I’m trying to set up the Elementor Pro form integrated with Sendinblue and I have a problem. The connection is correct. The problem occurs when adding a new contact to the list. The contact enters the list with his email, but the “Name”, “Phone” and “OPT_IN” fields are not synchronized. Only the “Email” is synchronised. My sendinblue is in Spanish language. The fields that appear in my sendinblue are as follows: Email = “EMAIL” Name = “NOMBRE” Phone = “SMS” What ID should I assign in the “Advanced” tab of the form fields? I have tried to put the ID corresponding to each one and it doesn’t synchronise them. Thank you. The page I need help with: [ log in to see the link]
Hi @cdigital2ber , Can you send me some screenshots of the settings panel? – Both the form fields & form advanced tab. – The Webtica Sendinblue settings panel. – Sendinblue custom attributes tab: https://my.sendinblue.com/lists/add-attributes – Sure the API key is correct? So I can check how everything is setup correctly and I can reproduce the error. Thanks Dieter
@webtica Thank you very much for your quick response. Please find attached the screenshots. The fields I want to synchronise are “Nombre”, “Telefono” and “Email”. The email is added to the list correctly, the other fields are not. Thank you Screenshoots: https://postimg.cc/gallery/JmWKd8s This reply was modified 4 years, 5 months ago by cdigital2ber .
@webtica
Hi @cdigital2ber , You forgot to enter the two attributes in the plugin sendinblue settings. Can you enter the following settings: – Name Field attribute add NOMBRE – Name field ID add Nombre – Lastname Field attribute add SMS – Lastname Field ID add SMS This is a workaround. The free plugin only makes it possible to add two custom attributes. In the Pro version you can have unlimited mapped attributes. Let me know if it works after adding these 4 settings. Also if not please send me screenshots of what you have entered. Thanks Dieter
@webtica Thank you for your help. It has not been solved. Now I can’t even synchronise the “email” field. After making the changes, now I don’t have any contacts in the list. I have attached a picture of the configuration. Screenshoot: https://i.postimg.cc/m2gQgdwz/captura-1.png
Hi @cdigital2ber , Okay I see. Is it possible to send over some more info and credentials via info@webtica.be or via https://plugins.webtica.be/support/ ? I can check the complete setup for you. Thanks Dieter This reply was modified 4 years, 5 months ago by Webtica .
@webtica WordPress or Sendinblue credentials?
Hi @cdigital2ber , Both if possible.
Hi @cdigital2ber , Just wanted to hear if everything worked out for you? Let me know if you have any more issues with the plugin.
Hi @cdigital2ber , I didn’t hear anything back from you. I’m closing this issue as for now. Let me know in a new issue or via our support page if you need any more help. All the best.
Hi @cdigital2ber , Can you send me some screenshots of the settings panel? – Both the form fields & form advanced tab. – The Webtica Sendinblue settings panel. – Sendinblue custom attributes tab: https://my.sendinblue.com/lists/add-attributes – Sure the API key is correct? So I can check how everything is setup correctly and I can reproduce the error. Thanks Dieter
@webtica Thank you very much for your quick response. Please find attached the screenshots. The fields I want to synchronise are “Nombre”, “Telefono” and “Email”. The email is added to the list correctly, the other fields are not. Thank you Screenshoots: https://postimg.cc/gallery/JmWKd8s This reply was modified 4 years, 5 months ago by cdigital2ber .
@webtica
Hi @cdigital2ber , You forgot to enter the two attributes in the plugin sendinblue settings. Can you enter the following settings: – Name Field attribute add NOMBRE – Name field ID add Nombre – Lastname Field attribute add SMS – Lastname Field ID add SMS This is a workaround. The free plugin only makes it possible to add two custom attributes. In the Pro version you can have unlimited mapped attributes. Let me know if it works after adding these 4 settings. Also if not please send me screenshots of what you have entered. Thanks Dieter
@webtica Thank you for your help. It has not been solved. Now I can’t even synchronise the “email” field. After making the changes, now I don’t have any contacts in the list. I have attached a picture of the configuration. Screenshoot: https://i.postimg.cc/m2gQgdwz/captura-1.png
Hi @cdigital2ber , Okay I see. Is it possible to send over some more info and credentials via info@webtica.be or via https://plugins.webtica.be/support/ ? I can check the complete setup for you. Thanks Dieter This reply was modified 4 years, 5 months ago by Webtica .
@webtica WordPress or Sendinblue credentials?
Hi @cdigital2ber , Both if possible.
Hi @cdigital2ber , Just wanted to hear if everything worked out for you? Let me know if you have any more issues with the plugin.
Hi @cdigital2ber , I didn’t hear anything back from you. I’m closing this issue as for now. Let me know in a new issue or via our support page if you need any more help. All the best.