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supportHello, I currently have an error with the ExDuplicator, duplicating a page hides it and searching for it generates error, duplicating a product breaks my product listing page in the wordpress dashboard. I have version 2.6.9.7 of the plugin, I disable it and the error continues. The page I need help with: [ log in to see the link]
Hello @kmilo1030 , Our Post Duplicator extension now supports duplicating WooCommerce Product. Please update to the latest version 2.6.9.8. Unfortunately the error will remains even if the plugin is disabled/re-installed because the Post/Page/Product duplicated causing the error must be deleted. We suggest the following solutions: – If your Web Hosting provides access to “wp-cli” you can use it to delete the post. – If you have a web developer working on your site, they can use the following solution: https://wordpress.stackexchange.com/a/62837
Hello, I don’t know how to delete them, since they don’t appear in the wordpress dashboard, the pages appear hidden and the products with an error when entering.
@kmilo1030 Please revoke that access, @devjenndivilife made a mistake and could get banned and have their plugin removed from here as a result. @devjenndivilife While I know you have the best of intentions, it’s forum policy that you not ask users for admin or server access. Users on the forums aren’t your customers, they’re your open source collaborators, and requesting that kind of access can put you and them at high risk. If they are paying customers (such as people who bought a premium service/product from you) then by all means, direct them to your official customer support system. But in all other cases, you need to help them here on the forums. Thankfully are other ways to get information you need: Ask the user to install the Health Check plugin and get the data that way. Ask for a link to the http://pastebin.com/ or https://gist.github.com log of the user’s web server error log. Ask the user to create and post a link to their phpinfo(); output. Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file. Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again (the Health Check plugin can do this without impacting any site vistors). Ask the user for the step-by-step directions on how they can reproduce the problem. You get the idea. We know volunteer support is not easy, and this guideline can feel needlessly restrictive. It’s actually there to protect you as much as end users. Should their site be hacked or have any issues after you accessed it, you could be held legally liable for damages. In addition, it’s difficult for end users to know the difference between helpful developers and people with malicious intentions. Because of that, we rely on plugin developers and long-standing volunteers (like you) to help us and uphold this particular guideline. When you help users here and in public, you also help the next person with the same problem. They’ll be able to read the debugging and solution and educate themselves. That’s how we get the next generation of developers.
Ok, thanks for the info
Hi @kmilo1030 , Due to forum policy, the best solution for you is contact your web developer to delete Post/Page/Product duplicated causing the error. They can use the solutions provided here or their own. Thank you for reporting the issue.
Hello @kmilo1030 , Our Post Duplicator extension now supports duplicating WooCommerce Product. Please update to the latest version 2.6.9.8. Unfortunately the error will remains even if the plugin is disabled/re-installed because the Post/Page/Product duplicated causing the error must be deleted. We suggest the following solutions: – If your Web Hosting provides access to “wp-cli” you can use it to delete the post. – If you have a web developer working on your site, they can use the following solution: https://wordpress.stackexchange.com/a/62837
Hello, I don’t know how to delete them, since they don’t appear in the wordpress dashboard, the pages appear hidden and the products with an error when entering.
@kmilo1030 Please revoke that access, @devjenndivilife made a mistake and could get banned and have their plugin removed from here as a result. @devjenndivilife While I know you have the best of intentions, it’s forum policy that you not ask users for admin or server access. Users on the forums aren’t your customers, they’re your open source collaborators, and requesting that kind of access can put you and them at high risk. If they are paying customers (such as people who bought a premium service/product from you) then by all means, direct them to your official customer support system. But in all other cases, you need to help them here on the forums. Thankfully are other ways to get information you need: Ask the user to install the Health Check plugin and get the data that way. Ask for a link to the http://pastebin.com/ or https://gist.github.com log of the user’s web server error log. Ask the user to create and post a link to their phpinfo(); output. Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file. Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again (the Health Check plugin can do this without impacting any site vistors). Ask the user for the step-by-step directions on how they can reproduce the problem. You get the idea. We know volunteer support is not easy, and this guideline can feel needlessly restrictive. It’s actually there to protect you as much as end users. Should their site be hacked or have any issues after you accessed it, you could be held legally liable for damages. In addition, it’s difficult for end users to know the difference between helpful developers and people with malicious intentions. Because of that, we rely on plugin developers and long-standing volunteers (like you) to help us and uphold this particular guideline. When you help users here and in public, you also help the next person with the same problem. They’ll be able to read the debugging and solution and educate themselves. That’s how we get the next generation of developers.
Ok, thanks for the info
Hi @kmilo1030 , Due to forum policy, the best solution for you is contact your web developer to delete Post/Page/Product duplicated causing the error. They can use the solutions provided here or their own. Thank you for reporting the issue.