Source evidence

error 500 when using plugin

Custom Price for WooCommerce · support · 2024-09-27T11:46:00+00:00

Custom Price for WooCommerce plugin evidence original source source API

mixedsentiment

mediumseverity

0.85relevance

3replies

Evidence onlycommercial context

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Conversation

support

sasherafat resolved

hi there in /wp-admin/admin.php?page=wc-settings&tab=custom_price§ion=support and in edit product with some variable + custom price have error 500 after 1 min in another product doesn’t have any problem The page I need help with: [ log in to see the link] Hi, Thank you for your application. May I ask you to send screenshots of the plugin settings? In addition, I would ask you to attach the status of the WooCommerce system. Read more information on where to get the system status . Also, please take a look at WooCommerce → Status → Logs — have there been any errors related to the reported plugin here? If so, please attach screenshots of the logs. As soon as we complete all the necessary information from you, we will be happy to help you solve the problem. ` WordPress Environment WC Version: 9.3.2 Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site. Action Scheduler Version: ✔ 3.8.2 Log Directory Writable: ✔ WP Version: 6.6.2 WP Multisite: – WP Memory Limit: 4 GB WP Debug Mode: ✔ WP Cron: – Language: fa_IR External object cache: ✔ Server Environment Server Info: LiteSpeed PHP Version: 7.4.33 PHP Post Max Size: 2 GB PHP Time Limit: 300 PHP Max Input Vars: 20000 cURL Version: 7.87.0 OpenSSL/1.1.1w SUHOSIN Installed: – MySQL Version: 5.5.5-10.6.18-MariaDB Max Upload Size: 2 GB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ❌ wp_remote_post() ناموفق بود. لطفا با مسئول میزبانی وب سایت خود تماس بگیرید. 403 Remote Get: ❌ wp_remote_get() ناموفق بود. لطفا با مسئول میزبانی وب سایت خود تماس بگیرید. Database WC Database Version: 9.3.2 Generated at: 2024-09-30 18:26:22 +03:30 ` ———- where can i upload files to see? Thanks for sending the status – you can see from it that the server can’t make calls to external services because there’s a red cross next to wp_remote_post and wp_remote_get. This sort of thing certainly affects the support page, because it’s fetched by the API (it’s not stored in the plugin. As for the product page, it’s probably the same problem, but no longer our plugin, because there we don’t interfere too much and certainly don’t download anything from outside. I would recommend contacting your hosting provider to find out why you can’t make such connections.

Evidence Context

Evidence only

Evidence only

This row is useful source evidence, but it has not been promoted into a build-worthy commercial opportunity.

Analysis

heuristic-v1

Summary: error 500 when using plugin: users show bugs, compatibility, performance pain that may indicate a product gap.

Evidence quote: error 500 when using plugin hi there in /wp-admin/admin.php?page=wc-settings&tab=custom_price§ion=support and in edit product with some variable + custom price have error 500 after 1 min in another product doesn’t have any problem The page I need help with: [ log in to see the link] hi there in /wp-admin/admin.php?page=wc-settings&tab=custom_price§ion=suppor

Affected feature: form

bugs compatibility performance missing feature

Plugin

API

Custom Price for WooCommerce

3.0K active installs · 73.0K downloads · rating 84.0

call for price custom price name your price name your price woocommerce price on request

Comments

3 shown

dominikl65 2024-09-30T10:18:00+00:00

Hi, Thank you for your application. May I ask you to send screenshots of the plugin settings? In addition, I would ask you to attach the status of the WooCommerce system. Read more information on where to get the system status . Also, please take a look at WooCommerce → Status → Logs — have there been any errors related to the reported plugin here? If so, please attach screenshots of the logs. As soon as we complete all the necessary information from you, we will be happy to help you solve the problem.

sasherafat 2024-09-30T15:00:00+00:00

` WordPress Environment WC Version: 9.3.2 Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site. Action Scheduler Version: ✔ 3.8.2 Log Directory Writable: ✔ WP Version: 6.6.2 WP Multisite: – WP Memory Limit: 4 GB WP Debug Mode: ✔ WP Cron: – Language: fa_IR External object cache: ✔ Server Environment Server Info: LiteSpeed PHP Version: 7.4.33 PHP Post Max Size: 2 GB PHP Time Limit: 300 PHP Max Input Vars: 20000 cURL Version: 7.87.0 OpenSSL/1.1.1w SUHOSIN Installed: – MySQL Version: 5.5.5-10.6.18-MariaDB Max Upload Size: 2 GB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ❌ wp_remote_post() ناموفق بود. لطفا با مسئول میزبانی وب سایت خود تماس بگیرید. 403 Remote Get: ❌ wp_remote_get() ناموفق بود. لطفا با مسئول میزبانی وب سایت خود تماس بگیرید. Database WC Database Version: 9.3.2 Generated at: 2024-09-30 18:26:22 +03:30 ` ———- where can i upload files to see?

dominikl65 2024-10-06T16:50:00+00:00

Thanks for sending the status – you can see from it that the server can’t make calls to external services because there’s a red cross next to wp_remote_post and wp_remote_get. This sort of thing certainly affects the support page, because it’s fetched by the API (it’s not stored in the plugin. As for the product page, it’s probably the same problem, but no longer our plugin, because there we don’t interfere too much and certainly don’t download anything from outside. I would recommend contacting your hosting provider to find out why you can’t make such connections.