Source evidence

Error 500

Organization chart · support · 2025-03-02T08:47:00+00:00

Organization chart plugin evidence original source source API

mixedsentiment

mediumseverity

0.72relevance

3replies

Evidence linked to opportunitycommercial context

Proof Health

Open evidence

Commercial opportunities need traceable source links before they are treated as build-worthy.

1 / 21 rows with source links

4.8% of this page's analysis has direct source links.

0 build-decision rows missing links

0 rows here require auditable proof before promotion.

20 rows with no attached evidence

0 rows have source counts but still need direct links.

Conversation

support

pablocass resolved

I have created an organisational chart, very basic, just working on that, 1 single photo and only names and functions. And so far, OK. But when adding a text in the pop-up of a single person, then the server is not responding anymore (error 500), saying that the server may have an internal error or is surcharged or that there’s a CGI Script error. But the site works perfectly on all other pages. The problem only appears when adding text (only simple text) in the pop-up. What can I do to solve it ? The page I need help with: [ log in to see the link] Hi @pablocass . Can you tell us which version of our plugin you are using? Thank you. Hi, I’ve sent to you the list of plug-in list (3 days ago), immediately answering to your email … but I realise now that the email is a “no-reply” one… . How can I send you a file (xls) with the list ? The Plug is Version 10.0. Thank you, Pablo This reply was modified 1 year, 2 months ago by pablocass . Hi @pablocass . Since you are using the premium version, we must provide further support via email. Contact us at support@wpdevart.com , and we will provide further support. Thank you.

Commercial Context

Opportunity

local listing and directory operations

Staff Directory accuracy workflow for keeping listings, locations, maps, and directory submissions accurate

Buyer: directory owners, local businesses, agencies, and marketplace operators

Wedge: audit staff directory submissions, map visibility, listing freshness, spam, and local-lead routing

Investigate Pain card needs detail market

Analysis

heuristic-v1

Summary: Error 500: users show bugs, support pain that may indicate a product gap.

Evidence quote: Error 500 I have created an organisational chart, very basic, just working on that, 1 single photo and only names and functions.

Affected feature: email

bugs support easy reliable

Plugin

API

Organization chart

5.0K active installs · 115.1K downloads · rating 100.0

employee list org chart organization chart organizational chart staff directory

Comments

3 shown

wpdevart 2025-03-03T07:52:00+00:00

Hi @pablocass . Can you tell us which version of our plugin you are using? Thank you.

pablocass 2025-03-06T14:07:00+00:00

Hi, I’ve sent to you the list of plug-in list (3 days ago), immediately answering to your email … but I realise now that the email is a “no-reply” one… . How can I send you a file (xls) with the list ? The Plug is Version 10.0. Thank you, Pablo This reply was modified 1 year, 2 months ago by pablocass .

wpdevart 2025-03-06T17:17:00+00:00

Hi @pablocass . Since you are using the premium version, we must provide further support via email. Contact us at support@wpdevart.com , and we will provide further support. Thank you.