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Email notification to admin on new reservation is not send

WP Hotelier · support · 2025-07-14T15:31:00+00:00

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support
ulex unresolved
When a guest makes a new reservation on the website, they receive a confirmation email, but the admin does not receive an notification on new reservation. The checkbox in the plugin settings for New reservation emails are sent to the admin when a reservation (or a booking request in “manual” mode) is made is set Hi, Please try to check your spam folder or change the admin email address to see if the issue persists. This is 100% not a WP Hotelier issue but a server one. Check your server logs. Emailing works fine because if i use Send test email in the Tools section of Hotelier then receive email “ This test email proves that your WordPress installation at https://revitahotel.com can send emails. Sent: Mon, 14 Jul 2025 14:33:13 +0000 “, and we fill “Reservation notification emails” with the same email for notification as website admin email. Also we also use the Post SMTP plugin to send emails, and do not see any attempts to send this notification in its logs. How we can debug this issue? The Send test email is not enough, because the email can fail for other reasons. You need to check your server logs, there’s no other way. Maybe try to change these settings and use the defaults because the server can block the emails if something is not configured correctly: https://lopezb.d.pr/i/pri6iE Emails are tricky and WP Hotelier uses the native wp_mail function—nothing custom. Maybe you can hook into that function to check if it is called.

Comments

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benitolopez 2025-07-14T15:39:00+00:00

Hi, Please try to check your spam folder or change the admin email address to see if the issue persists. This is 100% not a WP Hotelier issue but a server one. Check your server logs.

ulex 2025-07-14T15:56:00+00:00

Emailing works fine because if i use Send test email in the Tools section of Hotelier then receive email “ This test email proves that your WordPress installation at https://revitahotel.com can send emails. Sent: Mon, 14 Jul 2025 14:33:13 +0000 “, and we fill “Reservation notification emails” with the same email for notification as website admin email. Also we also use the Post SMTP plugin to send emails, and do not see any attempts to send this notification in its logs. How we can debug this issue?

benitolopez 2025-07-14T16:02:00+00:00

The Send test email is not enough, because the email can fail for other reasons. You need to check your server logs, there’s no other way. Maybe try to change these settings and use the defaults because the server can block the emails if something is not configured correctly: https://lopezb.d.pr/i/pri6iE Emails are tricky and WP Hotelier uses the native wp_mail function—nothing custom. Maybe you can hook into that function to check if it is called.