Source evidence

Duplicate orders.

Eway Payment Gateway · support · 2023-01-15T23:24:00+00:00

Eway Payment Gateway plugin evidence original source source API

mixedsentiment

highseverity

0.94relevance

2replies

Evidence linked to opportunitycommercial context

Proof Health

Open evidence

Commercial opportunities need traceable source links before they are treated as build-worthy.

10 / 67 rows with source links

14.9% of this page's analysis has direct source links.

0 build-decision rows missing links

0 rows here require auditable proof before promotion.

57 rows with no attached evidence

0 rows have source counts but still need direct links.

Conversation

support

seboaus resolved

Hi, About a month ago I was receiving duplicate orders through WooCommerce. I was never able to reproduce this error myself. The problem went away for a bit but has now come back today. Customer said they had an error message on the screen after clicking the place order button and had to go back and submit the order again thinking it did not work. I am also in contact with WooCommerce support but they have not figured out the problem. Just wondering if it may be caused by this plugin or not. Thanks. G’day seboaus, If the Eway transaction is successful, then this plugin has done its job and passed transaction information back to WooCommerce. Errors after that will be somewhere between WooCommerce and your theme. Have you checked your browser console for JavaScript errors? Make sure there are none after loading the checkout page at least, and then test a transaction to see if there are any errors in the console. cheers, Ross Hi Ross, I appreciate the information. Console shows no messages and because the error occurs very randomly it’s almost impossible to reproduce and identify what’s causing it. Good to know it’s not this plugin causing errors, at least it lets me narrow down this annoyingly large scope. Thanks!

Commercial Context

Opportunity

checkout and revenue assurance

WooCommerce revenue assurance for protecting checkout revenue and order operations

Buyer: store owners and WooCommerce agencies

Wedge: monitor WooCommerce failures, handoffs, and revenue-impacting exceptions

Investigate Pain card complete market

Analysis

heuristic-v1

Summary: Duplicate orders.: users show bugs, compatibility, missing feature pain that may indicate a product gap.

Evidence quote: Hi, About a month ago I was receiving duplicate orders through WooCommerce.

Affected feature: checkout

bugs compatibility missing feature support

Plugin

API

Eway Payment Gateway

800 active installs · 66.6K downloads · rating 86.0

awpcp event espresso events manager eway woocommerce

Comments

2 shown

webaware 2023-01-16T01:53:00+00:00

G’day seboaus, If the Eway transaction is successful, then this plugin has done its job and passed transaction information back to WooCommerce. Errors after that will be somewhere between WooCommerce and your theme. Have you checked your browser console for JavaScript errors? Make sure there are none after loading the checkout page at least, and then test a transaction to see if there are any errors in the console. cheers, Ross

seboaus 2023-01-16T03:40:00+00:00

Hi Ross, I appreciate the information. Console shows no messages and because the error occurs very randomly it’s almost impossible to reproduce and identify what’s causing it. Good to know it’s not this plugin causing errors, at least it lets me narrow down this annoyingly large scope. Thanks!