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Source evidence

Downloads Are Not Saved

Download Monitor integration for WooCommerce · support · 2025-06-05T02:49:00+00:00

Download Monitor integration for WooCommerce plugin evidence original source source API
mixedsentiment
mediumseverity
0.84relevance
3replies
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Conversation

support
Joshua Parker resolved
When selecting one or multiple downloads for a Woo product, the selected option(s) are not saved. The Downloads field goes back to being empty. Hello @user , Thank you for reaching out to us! We tested the issue on our end but were unable to replicate this behavior. It might be an issue caused by a plugin or your theme. I recommend installing this plugin: https://wordpress.org/plugins/health-check/ After you install and activate the above plugin it has a Troubleshooting mode that allows you to have a vanilla WordPress session, where all plugins are disabled, and a default theme is used, but only for your user – your visitors will still see the normal website. Go to its troubleshooting mode and only activate Download Monitor and see if it works correctly with a default WordPress theme (Twenty Twenty-One for example) and no other plugins . Please let me know how it goes and what you find! All the best, Cristina. The new update fixed the issue. Hello @parker , Thank you for letting us know! We’re happy to hear that everything is working properly. Warm regards, Cristina

Comments

3 shown
cristinnaiulia 2025-06-05T06:33:00+00:00

Hello @user , Thank you for reaching out to us! We tested the issue on our end but were unable to replicate this behavior. It might be an issue caused by a plugin or your theme. I recommend installing this plugin: https://wordpress.org/plugins/health-check/ After you install and activate the above plugin it has a Troubleshooting mode that allows you to have a vanilla WordPress session, where all plugins are disabled, and a default theme is used, but only for your user – your visitors will still see the normal website. Go to its troubleshooting mode and only activate Download Monitor and see if it works correctly with a default WordPress theme (Twenty Twenty-One for example) and no other plugins . Please let me know how it goes and what you find! All the best, Cristina.

Joshua Parker 2025-06-05T19:30:00+00:00

The new update fixed the issue.

cristinnaiulia 2025-06-06T04:49:00+00:00

Hello @parker , Thank you for letting us know! We’re happy to hear that everything is working properly. Warm regards, Cristina