Conversation
supportHello Prisna Support, Thank you ever so much for creating this awesome plugin! Is extremely useful! Could you please advice me on how can I go about solving this problem: On my site, there are a few Archive Pages where, the single posts open inside a “Ligthbox” Unfortunately, the Prisna GWT link appears twice when opening any Lightbox. Please see the following screenshot: https://snipboard.io/KmO9zL.jpg How can I set the plugin to not load that link twice and only keep the control in the main site? .. (also where can I send you login info privately for you to see the site, right now is not public) Thank you for your attention. The page I need help with: [ log in to see the link]
Greetings, Most likely the Ligthbox is loading the posts inside an iframe . You should hide the translator in these posts: Advanced > General > Hide on pages, posts and categories > Posts Regards
Thank you for your response Prisna Support! I found the settings Posts area you guided me to. For some reason there are no checkboxes showing unlike in Pages or Categories. Please see screenshot: https://snipboard.io/8Pf2C7.jpg Nothing will open when clicking either. Could you please advice?
You can add a Category to all those posts, and then simply select that particular Category. Regards
Ok, so I created three more categories: For the Custom Posts “Movies” I added a WP Category “Movies” For the Custom Posts “Logoi” I added a WP Category “Logoi” For both of the Custom posts ‘Movies’ and ‘Logoi’ I added the WP Category “Lightbox” Here they are all three checked https://snipboard.io/tTuevw.jpg Unfortunately, the Prisna GWT link is still appearing twice when opening the Custom Posts on a Lightbox. Could you please let me know what I might be doing wrong?
Please send a link where this can be seen.
Thank you for your response. If one was to visit the actual single post URL there’s no issue. For example https://www.yourtestimonytube.com/movie/after-death/ The problem can only be seen from: https://www.yourtestimonytube.com/logoi/ https://www.yourtestimonytube.com/movies/ Both of these are the custom posts archive pages that open each single custom post on a Lightbox, only when clicking on a Custom Post link to reveal the Lightbox, is when the double issue can be seen. Also, the site is currently not public. Can I send you login info privately?
Yes, please either send the login info or make the links public. Otherwise we can’t look into them.
Where can I send you the login info privately?
As shown in the Description page: You can also ask for assistance directly from our website: https://www.prisna.net/contact-us/
Thank you I submited a ticket: “double load on lightbox (ID: 077cd6ba-418f3015-57b6230e-23da92d0)”
Greetings, Most likely the Ligthbox is loading the posts inside an iframe . You should hide the translator in these posts: Advanced > General > Hide on pages, posts and categories > Posts Regards
Thank you for your response Prisna Support! I found the settings Posts area you guided me to. For some reason there are no checkboxes showing unlike in Pages or Categories. Please see screenshot: https://snipboard.io/8Pf2C7.jpg Nothing will open when clicking either. Could you please advice?
You can add a Category to all those posts, and then simply select that particular Category. Regards
Ok, so I created three more categories: For the Custom Posts “Movies” I added a WP Category “Movies” For the Custom Posts “Logoi” I added a WP Category “Logoi” For both of the Custom posts ‘Movies’ and ‘Logoi’ I added the WP Category “Lightbox” Here they are all three checked https://snipboard.io/tTuevw.jpg Unfortunately, the Prisna GWT link is still appearing twice when opening the Custom Posts on a Lightbox. Could you please let me know what I might be doing wrong?
Please send a link where this can be seen.
Thank you for your response. If one was to visit the actual single post URL there’s no issue. For example https://www.yourtestimonytube.com/movie/after-death/ The problem can only be seen from: https://www.yourtestimonytube.com/logoi/ https://www.yourtestimonytube.com/movies/ Both of these are the custom posts archive pages that open each single custom post on a Lightbox, only when clicking on a Custom Post link to reveal the Lightbox, is when the double issue can be seen. Also, the site is currently not public. Can I send you login info privately?
Yes, please either send the login info or make the links public. Otherwise we can’t look into them.
Where can I send you the login info privately?
As shown in the Description page: You can also ask for assistance directly from our website: https://www.prisna.net/contact-us/
Thank you I submited a ticket: “double load on lightbox (ID: 077cd6ba-418f3015-57b6230e-23da92d0)”