Does not work

I tested on a fresh installed site and it does not work, it get stuck on basic configuration. I followed the step to step guide published on your page… I also contacted support and they call me back and said that the problem that I have “Add service: We are having troubles getting shipping services” happen to lot of users, but they does not have a solution because it could be “anything”… So they ask for full server access, ftp, wordpress, root, and after 10 days no solution given… So packlink, if this is a common problem, just solve it and update your plugin… don’t make clients wait forever. So i’m not alone with this problem. I have found a work around which may help. @packlink support, if you need any other details to fix, please let me know. So the real problem is that when you install the plugin it won’t create data on the database (because of some database error, try to install the plugin via wp-cli and you will see them). Table should be wp_packlink_entity. The error Add service error should be an effect of the wp_packlink_entity table being non populated with data. Soo the work around is to run a sql script to insert those missing data. I’ll leave down here the command to change the authcode to use and the run command for the sql. After those you will find the content of the “exec_setup_wp_packlink_entity_mysql-db_14_00–11-03-2023.sql” file. packlink_auth_token=”INSERHERETHETOKENTHATWILLBEUSED” sudo sed -i “s/AUTHTOKENHERE/$packlink_auth_token/g” “path/to/file/exec_setup_wp_packlink_entity_mysql-db_14_00–11-03-2023.sql” sudo mysql -su root wordpress < “path/to/file/mysql/exec_setup_wp_packlink_entity_mysql-db_14_00–11-03-2023.sql” ———— file “exec_setup_wp_packlink_entity_mysql-db_14_00–11-03-2023.sql” ————– -- MySQL dump 10.13 Distrib 8.0.32, for Linux (x86_64) -- -- Host: localhost Database: wordpress -- ------------------------------------------------------ -- Server version 8.0.32-0ubuntu0.22.04.2 /*!40101 SET @OLD_CHARACTER_SET_CLIENT=@@CHARACTER_SET_CLIENT */; /*!40101 SET @OLD_CHARACTER_SET_RESULTS=@@CHARACTER_SET_RESULTS */; /*!40101 SET @OLD_COLLATION_CONNECTION=@@COLLATION_CONNECTION */; /*!50503 SET NAMES utf8mb4 */; /*!40103 SET @OLD_TIME_ZONE=@@TIME_ZONE */; /*!40103 SET TIME_ZONE='+00:00' */; /*!40014 SET @OLD_UNIQUE_CHECKS=@@UNIQUE_CHECKS, UNIQUE_CHECKS=0 */; /*!40014 SET @OLD_FOREIGN_KEY_CHECKS=@@FOREIGN_KEY_CHECKS, FOREIGN_KEY_CHECKS=0 */; /*!40101 SET @OLD_SQL_MODE=@@SQL_MODE, SQL_MODE='NO_AUTO_VALUE_ON_ZERO' */; /*!40111 SET @OLD_SQL_NOTES=@@SQL_NOTES, SQL_NOTES=0 */; -- -- Table structure for table wp_packlink_entity -- DROP TABLE IF EXISTS wp_packlink_entity ; /*!40101 SET @saved_cs_client = @@character_set_client */; /*!50503 SET character_set_client = utf8mb4 */; CREATE TABLE wp_packlink_entity ( id int NOT NULL AUTO_INCREMENT, type varchar(127) DEFAULT NULL, index_1 varchar(127) DEFAULT NULL, index_2 varchar(127) DEFAULT NULL, index_3 varchar(127) DEFAULT NULL, index_4 varchar(127) DEFAULT NULL, index_5 varchar(127) DEFAULT NULL, index_6 varchar(127) DEFAULT NULL, index_7 varchar(127) DEFAULT NULL, index_8 varchar(127) DEFAULT NULL, data longtext, PRIMARY KEY ( id ) ) ENGINE=InnoDB AUTO_INCREMENT=596 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_0900_ai_ci; /*!40101 SET character_set_client = @saved_cs_client */; -- -- Dumping data for table wp_packlink_entity -- LOCK TABLES wp_packlink_entity WRITE; /*!40000 ALTER TABLE wp_packlink_entity DISABLE KEYS */; INSERT INTO wp_packlink_entity VALUES 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