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Does not work

ELEX WooCommerce Role Based Pricing · review · 2022-05-25T10:14:00+00:00

complaintsentiment
mediumseverity
0.93relevance
3replies
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Conversation

review · 1 stars
info2 unresolved
I spent an hour trying to make it working, but with no results. I only wanted to have the most basic function to work: a certain user-role should get a certain price on a specific product. I watched their video and did what they showed, but with no results. Anyway, this plugin looks quite complicated and absolutely non-intuitive to setup. Hello @agnoletti , I’m sorry to hear you couldn’t get our ELEX WooCommerce Role Based Pricing work as per your requirement. If it is still possible for us to look into your site to understand what is the issue you are facing and resolve it at the earliest, please connect with our support team Looking forward to making our plugin work on your site. Thanks. I received a prompt assistance from the ELEX support team and I was explained that the role-based discount is a feature of the premium version, which costs 79 $ per year and you must renovate it every year to keep it working, otherwise it will not work anymore (subscription). Hello @agnoletti , Thanks for the feedback! We have a correction here. Setting a Role-based discount is definitely a basic version feature. However, the support for multi roles for a user is a premium version feature. Also, The premium plugin will continue to work even after a year, but there will not be any further updates and support. No auto-renewal is needed. Hope this clarifies. Please start a support thread if still there is any clarification required from our side.

Comments

3 shown
ELEXtensions 2022-05-25T11:51:00+00:00

Hello @agnoletti , I’m sorry to hear you couldn’t get our ELEX WooCommerce Role Based Pricing work as per your requirement. If it is still possible for us to look into your site to understand what is the issue you are facing and resolve it at the earliest, please connect with our support team Looking forward to making our plugin work on your site. Thanks.

info2 2022-05-29T07:28:00+00:00

I received a prompt assistance from the ELEX support team and I was explained that the role-based discount is a feature of the premium version, which costs 79 $ per year and you must renovate it every year to keep it working, otherwise it will not work anymore (subscription).

ELEXtensions 2022-05-30T12:09:00+00:00

Hello @agnoletti , Thanks for the feedback! We have a correction here. Setting a Role-based discount is definitely a basic version feature. However, the support for multi roles for a user is a premium version feature. Also, The premium plugin will continue to work even after a year, but there will not be any further updates and support. No auto-renewal is needed. Hope this clarifies. Please start a support thread if still there is any clarification required from our side.