Source evidence

discount not applying on checkout

First Order Discount Woocommerce · support · 2022-05-31T07:25:00+00:00

First Order Discount Woocommerce plugin evidence original source source API

complaintsentiment

highseverity

1.0relevance

7replies

Evidence linked to opportunitycommercial context

Proof Health

Open evidence

Commercial opportunities need traceable source links before they are treated as build-worthy.

4 / 32 rows with source links

12.5% of this page's analysis has direct source links.

0 build-decision rows missing links

0 rows here require auditable proof before promotion.

28 rows with no attached evidence

0 rows have source counts but still need direct links.

Conversation

support

hmmcrunchy unresolved

HI there – wea re using the plugin but its not giving anyone a discount on checkout on their first order The page I need help with: [ log in to see the link] @hmmcrunchy Thank you for reaching out. Can you please confirm: 1. There is a coupon that is named “First order discount”? Thank you! Vidish HI vidish yes there does seem to be one there called that Ok, can you try saving discount configuration in plugin settings and see if that works? hi ive gone into the coupon and saved that again, plus into your plugin settings and save that again – is that what you mean still the same issue at the moment Can you check your cart template code and make sure that “woocommerce_before_cart” hook is called on cart page? not sure im using divi ecommerce pro would that affect it ? as it has its own wc-function-hooks.php file @hmmcrunchy May be. Sometimes these frontend tools disable some of woo hooks. If you have a staging environment, then you can test this plugin with storefront theme and let me know your findings. Thank you!

Commercial Context

Opportunity

checkout and revenue assurance

Discount revenue assurance for protecting checkout revenue and order operations

Buyer: store owners and WooCommerce agencies

Wedge: monitor discount failures, handoffs, and revenue-impacting exceptions

Proof Blocked card complete market

Analysis

heuristic-v1

Summary: discount not applying on checkout: users show bugs, compatibility, missing feature pain that may indicate a product gap.

Evidence quote: discount not applying on checkout HI there – wea re using the plugin but its not giving anyone a discount on checkout on their first order The page I need help with: [ log in to see the link] HI there – wea re using the plugin but its not giving anyone a discount on checkout on their first order The page I need help with: [ log in to see the link] @hmmcrunch

Affected feature: checkout

bugs compatibility missing feature support

Plugin

API

First Order Discount Woocommerce

1.0K active installs · 45.4K downloads · rating 96.0

discount first order discount free gift order discount woocommerce discount

Comments

7 shown

Vidish 2022-05-31T07:33:00+00:00

@hmmcrunchy Thank you for reaching out. Can you please confirm: 1. There is a coupon that is named “First order discount”? Thank you! Vidish

hmmcrunchy 2022-05-31T08:18:00+00:00

HI vidish yes there does seem to be one there called that

Vidish 2022-05-31T08:21:00+00:00

Ok, can you try saving discount configuration in plugin settings and see if that works?

hmmcrunchy 2022-05-31T08:29:00+00:00

hi ive gone into the coupon and saved that again, plus into your plugin settings and save that again – is that what you mean still the same issue at the moment

Vidish 2022-05-31T08:32:00+00:00

Can you check your cart template code and make sure that “woocommerce_before_cart” hook is called on cart page?

hmmcrunchy 2022-05-31T10:15:00+00:00

not sure im using divi ecommerce pro would that affect it ? as it has its own wc-function-hooks.php file

Vidish 2022-05-31T12:38:00+00:00

@hmmcrunchy May be. Sometimes these frontend tools disable some of woo hooks. If you have a staging environment, then you can test this plugin with storefront theme and let me know your findings. Thank you!