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Gallery PhotoBlocks · support · 2023-12-18T16:30:00+00:00

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support
Boudewijn resolved
Hello, I have tried everything but when I create a block in the editor it looks completely different on the front end. The image sizes somehow are not saved or overruled. I have set the grid to 15 columns i.e. three per image, resulting in five images in a row. Although not easy (as image sizes are notoriously difficult to adjust) after some trial and error it looks the way I want in the editor. Click ‘publish’ and guess what… three large images covering the first twelve columns and three small ones covering the remaining three. Refresh the editor and indeed; everything mixed up again. Tried it with less and more columns, made do difference. It can’t be done! I have disabled the cache plugins and cannot seem to find the cause. Is this a known bug or am I missing something? The page I need help with: [ log in to see the link] In addition: it seems that the issue is somehow due to the grid padding, because without any grid padding it – kinda – works. But when I add a padding the image sizes just seem to become random. Herewith two screenshots of the issue: A: What I want to achieve and also see in the editor: https://artlinq.io/wp-content/uploads/2023/12/A.png B: What I get after publishing: https://artlinq.io/wp-content/uploads/2023/12/B.png The size of the landscape images seem to be overruled somehow. Hello @wbrooseboom , Thank you for explaining! It might be an issue caused by a plugin or your theme. I recommend installing this plugin: https://wordpress.org/plugins/health-check/ After you install and activate the above plugin it has a Troubleshooting mode which allows you to have a vanilla WordPress session, where all plugins are disabled, and a default theme is used, but only for your user – your visitors will still see the normal website. Go to its troubleshoot mode and only activate PhotoBlocks and see if it works correctly with a default WordPress theme (Twenty Twenty-One for example) and no other plugins . This might help: https://wp-modula.com/kb/troubleshooting-and-debugging-with-health-check-plugin/ Please let me know how it goes and what you find! Warmly, Beatrice. Marking this support thread as resolved due to inactivity. If you have any other questions or need further help please open a new thread.

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Boudewijn 2023-12-18T19:26:00+00:00

In addition: it seems that the issue is somehow due to the grid padding, because without any grid padding it – kinda – works. But when I add a padding the image sizes just seem to become random.

Boudewijn 2023-12-19T11:23:00+00:00

Herewith two screenshots of the issue: A: What I want to achieve and also see in the editor: https://artlinq.io/wp-content/uploads/2023/12/A.png B: What I get after publishing: https://artlinq.io/wp-content/uploads/2023/12/B.png The size of the landscape images seem to be overruled somehow.

beatrice12 2024-01-17T14:00:00+00:00

Hello @wbrooseboom , Thank you for explaining! It might be an issue caused by a plugin or your theme. I recommend installing this plugin: https://wordpress.org/plugins/health-check/ After you install and activate the above plugin it has a Troubleshooting mode which allows you to have a vanilla WordPress session, where all plugins are disabled, and a default theme is used, but only for your user – your visitors will still see the normal website. Go to its troubleshoot mode and only activate PhotoBlocks and see if it works correctly with a default WordPress theme (Twenty Twenty-One for example) and no other plugins . This might help: https://wp-modula.com/kb/troubleshooting-and-debugging-with-health-check-plugin/ Please let me know how it goes and what you find! Warmly, Beatrice.

beatrice12 2024-03-21T09:02:00+00:00

Marking this support thread as resolved due to inactivity. If you have any other questions or need further help please open a new thread.