SOLVED [was: Did not work, no support, no invoice]

Unfortunately, I cannot recommend this plugin, as it did not work for me. Worse, when I contacted the authors and informed them of the problem, I did not receive a reply –not the first time I tried, not the second, so I have to wonder if they are still around… My attempts to contact them were made using e-mail, since the built-in contact mechanism kept giving me an error. Finally, having bought the “PRO” version of the plugin, I needed an invoice for my administration so that I could treat this as a business expense, but despite repeated requests, I never received one. I was able to cancel the recurring payments with PayPal, but I did not receive a refund, since I should have asked for one within 8 days of purchase –apparently it is *not* a good idea to give the vendor some time to respond to your e-mail… All in all, a rather unpleasant experience! EDIT: It turns out that the vendor is still around, there was just an unfortunate problem with the e-mail, as a result of which my messages did not reach the vendor. However, when I did manage to contact them, they offered a prompt refund, so 4 stars for good customer service –deducting one because the plugin did not work on my site (but it may very well work on yours)! This topic was modified 2 years, 1 month ago by Marcel . This topic was modified 2 years, 1 month ago by Marcel . Hi, please send an email with a subject referring to your issue. Also reference this. If you replied to the welcome email (with its same subject) there might have been some issues. Apologies you’re having this problem. We are happy to resolve!