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Data not visible + Export CSV throwing error

Database Addon for Contact Form 7 – CFDB7 · support · 2025-07-10T09:19:00+00:00

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support
kalashagrahari unresolved
Hi team, We’ve noticed a critical issue: For one specific form, the entries are not visible in the CFDB7 dashboard. When we try to Export CSV , it throws the error “There has been a critical error on this website. Please check your site admin email inbox for instructions. If you continue to have problems, please try the support forums.” Other forms work fine — their data is visible and exports correctly. After investigation, we found that: The issue is caused by a corrupted serialized form_value in the db7_forms table. For example, we have the following values in table s:8 :\” eBookURL \”; s:152 :\” https://nftpreprod1.nfshtechglobal.com/?post_type=e-landing-page&p=11509&preview_id=11509&preview_nonce=46bf9a01d5&preview=true#downloadEbookForm \” With value s:152 (it means the format is string with length is 152), value https://nftpreprod1.nfshtechglobal.com/?post_type=e-landing-page&p=11509&preview_id=11509&preview_nonce=46bf9a01d5&preview=true#downloadEbookForm with length is 160 => Incorrect This broke unserialize() when the plugin tried to load or export the form entries. We have manually updated the record for now, but we’re looking for guidance on: What is the root cause of this issue? How to prevent this in the future? Has this issue been addressed in newer versions. ? As single table handles all records, such case can disrupt random form view and export functionality? WordPress version: 6.8.1 Plugin Version: 1.3.0 PHP Version: 8.3.23 Web Server: Apache (FPM/FastCGI) MySQL/MariaDB Version: 10.6.22-MariaDB Database Charset: utf8mb4 Database Collation: utf8mb4_unicode_520_ci This topic was modified 10 months, 3 weeks ago by kalashagrahari . Also other forms didn’t got corrupted but only single form. How is this possible if all data are store in single table. Please explain. I have experienced same issues you’ve described above and would like to know the cause and how to stop it happening again.

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kalashagrahari 2025-07-10T09:25:00+00:00

Also other forms didn’t got corrupted but only single form. How is this possible if all data are store in single table. Please explain.

jamesashcroftGD 2025-07-30T08:23:00+00:00

I have experienced same issues you’ve described above and would like to know the cause and how to stop it happening again.