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supportThis plugin makes my CSS in customizer break. The scrolling doesn’t work right. It’s slow and glitchy looking. It works fine with TwentyTwentyFour, but breaks when im on “Hello Elementor Theme”. I deactivated every plugin besides this one and it still occurs. No custom code in theme because I used a child them and it still happens when I switch to the main theme. I also removed my CSS and replaced it with dummy CSS and still. BetterLinks + Hello Elementor = Customizer CSS Broken
Hello @focuswebagency Thank you for reaching out and bringing this to our attention. I’m sorry to hear that you’re encountering issues with the Customizer CSS while using BetterLinks in combination with the Hello Elementor theme. I understand how frustrating it can be when things don’t work as expected. We’ve tested the default version of Hello Elementor on our end, but unfortunately, we weren’t able to reproduce the problem you’re experiencing. Since you’ve already taken the steps to deactivate other plugins, switch between the main and child themes, and even test with dummy CSS, it sounds like you’ve been thorough in your troubleshooting. To help us pinpoint what might be causing the issue, could you please share a video showing the process you go through when the problem occurs? Seeing exactly how the issue manifests will give us a better understanding and allow us to provide more targeted assistance. We’re committed to helping you resolve this, and I appreciate your patience. I look forward to your response. Thanks
Hello again @focuswebagency I wanted to follow up on my previous message regarding the issues you’re experiencing with the Customizer CSS in the Hello Elementor theme while using BetterLinks. We’re eager to assist you in resolving this problem and would appreciate any additional information you can provide. If you’ve had a chance to create a video demonstrating the issue, please share it with us at your earliest convenience. This will greatly help us in understanding the situation better and finding a solution. Thank you for your time, and please let us know if there’s anything else we can do to assist you.
Hello again, Sorry for the inconvenience. We did not hear from you since the beginning Could you please let us know if you are still having the issue? So that we could try to solve your issue. We are waiting for your response. Thank you.
Hello again Hope you are doing well. About your issue, We still haven’t heard back from you. So, I am assuming your issue has been resolved. I am resolving this topic. Have a nice day!
Hello @focuswebagency Thank you for reaching out and bringing this to our attention. I’m sorry to hear that you’re encountering issues with the Customizer CSS while using BetterLinks in combination with the Hello Elementor theme. I understand how frustrating it can be when things don’t work as expected. We’ve tested the default version of Hello Elementor on our end, but unfortunately, we weren’t able to reproduce the problem you’re experiencing. Since you’ve already taken the steps to deactivate other plugins, switch between the main and child themes, and even test with dummy CSS, it sounds like you’ve been thorough in your troubleshooting. To help us pinpoint what might be causing the issue, could you please share a video showing the process you go through when the problem occurs? Seeing exactly how the issue manifests will give us a better understanding and allow us to provide more targeted assistance. We’re committed to helping you resolve this, and I appreciate your patience. I look forward to your response. Thanks
Hello again @focuswebagency I wanted to follow up on my previous message regarding the issues you’re experiencing with the Customizer CSS in the Hello Elementor theme while using BetterLinks. We’re eager to assist you in resolving this problem and would appreciate any additional information you can provide. If you’ve had a chance to create a video demonstrating the issue, please share it with us at your earliest convenience. This will greatly help us in understanding the situation better and finding a solution. Thank you for your time, and please let us know if there’s anything else we can do to assist you.
Hello again, Sorry for the inconvenience. We did not hear from you since the beginning Could you please let us know if you are still having the issue? So that we could try to solve your issue. We are waiting for your response. Thank you.
Hello again Hope you are doing well. About your issue, We still haven’t heard back from you. So, I am assuming your issue has been resolved. I am resolving this topic. Have a nice day!