Conversation
review · 3 starsEdit: I am changing this review because the owner finally saw what was happening, and quickly apologized for the salesperson’s (Alex) behavior and refunded my money. I am not able to delete this review so I am adding this info and changing my rating. This topic was modified 6 years, 6 months ago by neuroticartist . Reason: money refunded
As we mentioned in the support thread, you destroyed the child theme code by your “testing” and “learning”. This is out of support coverage. We mentioned this several times and it seems you stick with your original statement. Whatever you change in, our system will be out of the support coverage by any sane logic.
The fact that you would so blatantly lie about what happened, never once owning up to any of the issues I had with support and the lack of knowledge they had (or their ability to clearly read a support request and understand it) shows the severe lack of professionalism with your company. To say I was “Testing” or “Learning” and that I “Destroyed a child theme” is absolute slander and lies and shows publically how you handle anyone with something negative to say about their experiences with your company. I have been a web designer for 20+ years and my child theme held nothing but a header file and some CSS code changes to change the colors and fonts. How is THAT destroying? Lets talk about how you belittle ANYONE that has something bad to say and that you want anyone that requests a refund to sign a waiver saying they won’t give you a bad review? The level of unprofessionalism and immaturity in your ranks is far greater than any vendor I have used in the 20+ years I’ve been doing this. I cannot recommend enough that no designer should EVER expect anything more than “out of the box” solutions being that your support can barely read English properly (or look at screenshots for that matter). To say your solution is at all customizable, then tell me I messed up my warranty by changing colors via CSS is completely ludicrous. What is worse is that not a single manager or owner has ever once contacted me to find a resolution. I am instead threatened by childish support and salespeople who tell me they are going to tell my client how bad of a designer I am. Incredible!
As we mentioned in the support thread, you destroyed the child theme code by your “testing” and “learning”. This is out of support coverage. We mentioned this several times and it seems you stick with your original statement. Whatever you change in, our system will be out of the support coverage by any sane logic.
The fact that you would so blatantly lie about what happened, never once owning up to any of the issues I had with support and the lack of knowledge they had (or their ability to clearly read a support request and understand it) shows the severe lack of professionalism with your company. To say I was “Testing” or “Learning” and that I “Destroyed a child theme” is absolute slander and lies and shows publically how you handle anyone with something negative to say about their experiences with your company. I have been a web designer for 20+ years and my child theme held nothing but a header file and some CSS code changes to change the colors and fonts. How is THAT destroying? Lets talk about how you belittle ANYONE that has something bad to say and that you want anyone that requests a refund to sign a waiver saying they won’t give you a bad review? The level of unprofessionalism and immaturity in your ranks is far greater than any vendor I have used in the 20+ years I’ve been doing this. I cannot recommend enough that no designer should EVER expect anything more than “out of the box” solutions being that your support can barely read English properly (or look at screenshots for that matter). To say your solution is at all customizable, then tell me I messed up my warranty by changing colors via CSS is completely ludicrous. What is worse is that not a single manager or owner has ever once contacted me to find a resolution. I am instead threatened by childish support and salespeople who tell me they are going to tell my client how bad of a designer I am. Incredible!