Source evidence

Customers not receiving points

Points and Rewards for WooCommerce · support · 2025-02-10T03:00:00+00:00

Points and Rewards for WooCommerce plugin evidence original source source API

neutralsentiment

mediumseverity

0.47relevance

4replies

Evidence linked to opportunitycommercial context

Proof Health

Open evidence

Commercial opportunities need traceable source links before they are treated as build-worthy.

3 / 28 rows with source links

10.7% of this page's analysis has direct source links.

0 build-decision rows missing links

0 rows here require auditable proof before promotion.

25 rows with no attached evidence

0 rows have source counts but still need direct links.

Conversation

support

esther0708 resolved

Hi I have been receiving complaints that customers are not receiving points after purchase. I am unsure as to why this is the case. Can you please assist? Thanks The page I need help with: [ log in to see the link] Hello? Can you help? Hello @esther0708 Thank you for using our plugin! In reference to your issue, please check that you have changed the order status to ” completed” as points are rewarded on completed order status. If still facing issue then do let us know Thank you Yes, still facing issue. Points are not awarded even after purchase and order is completed. I had to manually award them the points. I realise that the points are not going into the completed orders. It is worrying because our customers are complaining so this is super urgent to fix. This reply was modified 1 year, 3 months ago by esther0708 . Hello, Hello, We request you to please raise a ticket for the issue you are facing from here and our team will check and resolve your issue in the highest priority Thank you

Commercial Context

Opportunity

checkout and revenue assurance

Loyalty revenue assurance for protecting checkout revenue and order operations

Buyer: store owners and WooCommerce agencies

Wedge: monitor loyalty failures, handoffs, and revenue-impacting exceptions

Proof Blocked card complete market

Analysis

heuristic-v1

Summary: Customers not receiving points: users show bugs, support pain that may indicate a product gap.

Evidence quote: Thanks The page I need help with: [ log in to see the link] Hi I have been receiving complaints that customers are not receiving points after purchase.

Affected feature: bugs

bugs support

Plugin

API

Points and Rewards for WooCommerce

7.0K active installs · 334.7K downloads · rating 90.0

gamification loyalty points and rewards referral points reward points

Comments

4 shown

esther0708 2025-02-11T06:22:00+00:00

Hello? Can you help?

Abhay-WP Swings 2025-02-13T07:56:00+00:00

Hello @esther0708 Thank you for using our plugin! In reference to your issue, please check that you have changed the order status to ” completed” as points are rewarded on completed order status. If still facing issue then do let us know Thank you

esther0708 2025-02-15T00:00:00+00:00

Yes, still facing issue. Points are not awarded even after purchase and order is completed. I had to manually award them the points. I realise that the points are not going into the completed orders. It is worrying because our customers are complaining so this is super urgent to fix. This reply was modified 1 year, 3 months ago by esther0708 .

Abhay-WP Swings 2025-02-17T06:22:00+00:00

Hello, Hello, We request you to please raise a ticket for the issue you are facing from here and our team will check and resolve your issue in the highest priority Thank you