WPIntell

Source evidence

custom chat got double encode

Floating Chat Widget: Contact Chat Icons, Telegram Chat, Line Messenger, WeChat, Email, SMS, Call Button – Chaty · support · 2025-11-04T07:19:00+00:00

mixedsentiment
mediumseverity
0.78relevance
7replies
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Conversation

support
kornchu resolved
I have create custom chat which contain & with. After I save my configuration I noticed that my URL was double encode by replace & with & this happen only with a & symbol. Here’s my video record: https://drive.google.com/file/d/12ipm0LuaGwFNmXGnqTQvxW4bGIjwjiNS/view?usp=drive_link Also I can’t do clone my website or give support team my admin access. The page I need help with: [ log in to see the link] Hey there @kornchu , We’ve just released a bug fix version of the plugin, and we highly recommend that you update to version 3.4.9. This update should resolve the issue you’ve encountered. Please keep us posted on how it goes! 🙂 This issue appeared on Version: 3.5.0 AGAIN!!!! Hey @kornchu Thanks for reaching out. Our team is actively looking into this and treating it as a priority. We’ll follow up here with an update shortly. Thank you for your patience. Best, Patrick Hi @kornchu , We’ve released a new version of the plugin that includes a fix for this issue. Please update the Chaty plugin to the latest version (v3.5.1) and check again. Let us know if the issue persists after updating. 🙏🏻 @kornchu In addition, just for information, please be advised the issue reappeared because of the WordPress 6.9 release. Hi @karinapremio @marvinpremio @patrick2623 , I’ve updated to Chatty version 3.5.1 and I can confirm that the issue is now resolved. Thank you so much for your quick response and for looking into this Thank you for your concern. Glad to hear and thank you for taking the time to let us know, @kornchu ! Best wishes!

Comments

7 shown
Karina 2025-11-04T10:59:00+00:00

Hey there @kornchu , We’ve just released a bug fix version of the plugin, and we highly recommend that you update to version 3.4.9. This update should resolve the issue you’ve encountered. Please keep us posted on how it goes! 🙂

kornchu 2025-12-22T08:14:00+00:00

This issue appeared on Version: 3.5.0 AGAIN!!!!

Patrick 2025-12-22T13:12:00+00:00

Hey @kornchu Thanks for reaching out. Our team is actively looking into this and treating it as a priority. We’ll follow up here with an update shortly. Thank you for your patience. Best, Patrick

Marvin 2025-12-23T06:26:00+00:00

Hi @kornchu , We’ve released a new version of the plugin that includes a fix for this issue. Please update the Chaty plugin to the latest version (v3.5.1) and check again. Let us know if the issue persists after updating. 🙏🏻

Karina 2025-12-23T13:04:00+00:00

@kornchu In addition, just for information, please be advised the issue reappeared because of the WordPress 6.9 release.

kornchu 2025-12-24T02:26:00+00:00

Hi @karinapremio @marvinpremio @patrick2623 , I’ve updated to Chatty version 3.5.1 and I can confirm that the issue is now resolved. Thank you so much for your quick response and for looking into this Thank you for your concern.

Karina 2025-12-24T06:59:00+00:00

Glad to hear and thank you for taking the time to let us know, @kornchu ! Best wishes!