WPIntell

Source evidence

Critical error since 17.0.1 update

Echo Knowledge Base – Documentation, FAQs, Chat & Smart Search · support · 2026-03-02T12:38:00+00:00

Echo Knowledge Base – Documentation, FAQs, Chat & Smart Search plugin evidence original source source API
mixedsentiment
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0.95relevance
2replies
Evidence linked to opportunitycommercial context

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Commercial opportunities need traceable source links before they are treated as build-worthy.

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11.5% of this page's analysis has direct source links.

0 build-decision rows missing links

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23 rows with no attached evidence

0 rows have source counts but still need direct links.

Conversation

support
sentulia resolved
Hello, Since the 17.0.1 update on March 1, I have been experiencing critical errors on the WordPress site. I am unable to access the dashboard, the list of articles, or your database configuration (so I cannot provide the debug file…). However, the “add article” menu function remains accessible. For all the menus in your plugin that are crashing, with the message : There has been a critical error on this site. Please check your admin email inbox for instructions. If you continue to have problems, try the support forum. This error only occurs in certain sections of the Knowledge Base; I don’t have this problem anywhere else. Is a fix planned soon? Thank you very much and have a great day. This topic was modified 2 months, 3 weeks ago by sentulia . Hello, Thank you for reporting this issue. We’re sorry for the trouble you’re experiencing. This type of error might be caused by a conflict with another plugin. Please submit your question to our help desk at https://www.echoknowledgebase.com/contact-us/ . Echo Knowledge Base is an actively supported plugin with a dedicated team behind it. We typically respond within a few hours. Thank you, Dennis We resolved this language translation issue in release 17.0.4.

Comments

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echowpsupport 2026-03-02T15:47:00+00:00

Hello, Thank you for reporting this issue. We’re sorry for the trouble you’re experiencing. This type of error might be caused by a conflict with another plugin. Please submit your question to our help desk at https://www.echoknowledgebase.com/contact-us/ . Echo Knowledge Base is an actively supported plugin with a dedicated team behind it. We typically respond within a few hours. Thank you, Dennis

echowpsupport 2026-03-03T02:48:00+00:00

We resolved this language translation issue in release 17.0.4.