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Critical Error message when trying to view WPForm entries

PDF Builder for WPForms · support · 2024-08-12T17:38:00+00:00

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Ana resolved
Hello! Whenever I try to view WPForm entries, I get the ‘ There has been a critical error on this website ‘ message on the page. I tried deactivating all plugins except the WPForms plugin and the PDF Builder for WPForms plugin, and the error message shows up. When I only have the WPForms plugin activated, I can see all form entries as usual. A message I saw in the php error log is: “ PHP Warning : Invalid argument supplied for foreach() in /home/customer/www/mywebsite.com/public_html/wp-content/plugins/pdf-builder-for-wpforms/Integration/Adapters/WPForm/FormProcessor/WPFormFormProcessor.php on line 120″ Any ideas on how to fix the issue? Please let me know if you need more information. Thanks! I also wanted to share the error message from the email to admin: An error of type E_COMPILE_ERROR was caused in line 13 of the file /home/customer/www/mywebsite.com/public_html/wp-content/plugins/pdf-builder-for-wpforms/autoload.php. Error message: require_once(): Failed opening required ‘/home/customer/www/mywebsite.com/public_html/wp-content/plugins/pdf-builder-for-wpforms/pr/Utilities/Activator.php’ (include_path=’.:/usr/local/php74/pear’) Thanks! Hello! Weird, are you using the latest version of the plugin? Hi – Yes, I am using Version 1.2.117 of the PDF Builder plugin and both WPForms and WordPress core have been updated to their latest versions as well. Unfortunately same problem here. When I deactivate the plugin, I can see the entries again. WordPress-Version 6.6.1 Aktives Theme: HelpingHands Child 02 (Version 1.0.1563804198) Aktuelles Plugin: PDF Builder for WPForms (Version 1.2.117) PHP-Version 7.4.33 Fehler-Details ============== Ein Fehler vom Typ E_COMPILE_ERROR wurde in der Zeile 13 der Datei /home/stiftung/domains/WEBSITE/public_html/wp-content/plugins/pdf-builder-for-wpforms/autoload.php verursacht. Fehlermeldung: require_once(): Failed opening required ‘/home/stiftung/domains/WEBSITE/public_html/wp-content/plugins/pdf-builder-for-wpforms/pr/Utilities/Activator.php’ (include_path=’.:/opt/alt/php74/usr/share/pear’) I have been unable to replicate this issue, could you tell me which version of wpform and php you are using please? I will try to replicate it using the same as you. Hi Edgar, we are using Version 1.9.0.2 of WPForms with PHP Version: 7.4.33 Thanks for looking into it. We are having the exact same problem. WordPress version 6.6.1. PDF Builder version 1.2.117. WPForms version 1.9.0.2 Sorry for the delay, please update to the latest version and try again. Thanks so much for working on this! The issue seems to be resolved. Thanks for the update. It works again for us, too!

Comments

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Ana 2024-08-14T03:45:00+00:00

I also wanted to share the error message from the email to admin: An error of type E_COMPILE_ERROR was caused in line 13 of the file /home/customer/www/mywebsite.com/public_html/wp-content/plugins/pdf-builder-for-wpforms/autoload.php. Error message: require_once(): Failed opening required ‘/home/customer/www/mywebsite.com/public_html/wp-content/plugins/pdf-builder-for-wpforms/pr/Utilities/Activator.php’ (include_path=’.:/usr/local/php74/pear’) Thanks!

EDGARROJAS 2024-08-14T14:36:00+00:00

Hello! Weird, are you using the latest version of the plugin?

Ana 2024-08-14T15:42:00+00:00

Hi – Yes, I am using Version 1.2.117 of the PDF Builder plugin and both WPForms and WordPress core have been updated to their latest versions as well.

juliandroste 2024-08-19T14:38:00+00:00

Unfortunately same problem here. When I deactivate the plugin, I can see the entries again. WordPress-Version 6.6.1 Aktives Theme: HelpingHands Child 02 (Version 1.0.1563804198) Aktuelles Plugin: PDF Builder for WPForms (Version 1.2.117) PHP-Version 7.4.33 Fehler-Details ============== Ein Fehler vom Typ E_COMPILE_ERROR wurde in der Zeile 13 der Datei /home/stiftung/domains/WEBSITE/public_html/wp-content/plugins/pdf-builder-for-wpforms/autoload.php verursacht. Fehlermeldung: require_once(): Failed opening required ‘/home/stiftung/domains/WEBSITE/public_html/wp-content/plugins/pdf-builder-for-wpforms/pr/Utilities/Activator.php’ (include_path=’.:/opt/alt/php74/usr/share/pear’)

EDGARROJAS 2024-08-19T15:18:00+00:00

I have been unable to replicate this issue, could you tell me which version of wpform and php you are using please? I will try to replicate it using the same as you.

juliandroste 2024-08-19T16:50:00+00:00

Hi Edgar, we are using Version 1.9.0.2 of WPForms with PHP Version: 7.4.33 Thanks for looking into it.

southernword 2024-08-20T15:06:00+00:00

We are having the exact same problem. WordPress version 6.6.1. PDF Builder version 1.2.117. WPForms version 1.9.0.2

EDGARROJAS 2024-08-22T20:56:00+00:00

Sorry for the delay, please update to the latest version and try again.

Ana 2024-08-23T15:41:00+00:00

Thanks so much for working on this! The issue seems to be resolved.

juliandroste 2024-08-23T15:47:00+00:00

Thanks for the update. It works again for us, too!