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supportAfter upgrading to 2.3.1, the plugin wants a reconnect to CleverReach. The (german) message says: Stellen Sie eine erneute Verbindung mit der neuen CleverReach API her. CleverReach hat die API geändert. Bitte verbinden Sie Ihren Account hier erneut mit der neuen REST API und überprüfen Sie alle Ihre Einstellungen. BUT: On the settings page I can’t reconnect, as there’s a critical error: CleverReach Connection Parse error: syntax error, unexpected end of file in […]/wp-content/plugins/cleverreach/resources/views/admin/general/authenticate.php on line 40 There has been a critical error on this website. Any idea whats going on here? Anybody else had this error? Should I uninstall and reinstall the plugin? The page I need help with: [ log in to see the link]
Downloading and re-uploading the file wp-content/plugins/cleverreach/resources/views/admin/general/authenticate.php solved the issue and I was able to reconnect. But the plugin is still not working, it seems functionality was already broken in 2.3.0 It seems the API was thus heavily changed, that I have to do further changes, because now the plugin tells me (again in german): In Ihrem CleverReach Konto gibt es keine Daten-Felder. Bitte legen Sie diese in der Empfängerliste unter Einstellungen in Ihrem CleverReach-Konto an und laden Sie die Listen auf der Seite Allgemeine Einstellungen des Plugins neu. Our previous integration using <?php if( function_exists( ‘print_cleverreach_form’ ) ) print_cleverreach_form(); ?> simple displays NOTHING now. Guys, if you change the plugin in such way, that currently working integrations do not work anymore, please tell your users about it!!! What do I need to do to get the plugin up-and-running again?
Got it running at least in part, seems print_cleverreach_form functionality is broken, see here: https://wordpress.org/support/topic/print_cleverreach_form-functionality-broken-in-2-3-0-and-2-3-1/
>> As an alternative please send us your WordPress login data as well as your FTP data. With that data we can check this case more thoroughly. << @cleverreach43 I’ve deleted your offer to login to your user’s site. I’m am 100% sure you mean well but please never ask for credentials on these forums. https://wordpress.org/support/guidelines/#the-bad-stuff Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER. If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty. Please be aware that repeatedly asking for credentials will result in us escalating this to the plugins team. It’s never necessary to do that. Here’s why. There are many ways to get information you need and accessing the user’s site is not one of them. That’s going too far. Ask for a link to the http://pastebin.com/ log of the user’s web server error log. Ask the user to create and post a link to their phpinfo(); output. Ask the user to install the Health Check plugin and get the data that way. Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file. Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again. Ask the user for the step-by-step on how they can reproduce the problem. You get the idea. Volunteer support is not easy. But these forums need to a safe place for all users, experienced or new. Accessing their system that way is a short cut that will get you into real trouble in these forums.
Again, I’m really not happy with support of CleverReach. It gave them all necessary steps to reproduce the issue, but they just asked for my FTP login via this foum and via support mail, without providing solutions at all. Even a slack IM provoked no reaction. So I did the debugging myself, all issues are solved, solutions/workarounds provided in this thread and in https://wordpress.org/support/topic/print_cleverreach_form-functionality-broken-in-2-3-0-and-2-3-1/
Hello, we pittily had no access to this platform for several days. When you have a question in the future, please contact us directly here: https://support.cleverreach.de/hc/en-us/requests/new Regards Your CleverReach-Team`
Downloading and re-uploading the file wp-content/plugins/cleverreach/resources/views/admin/general/authenticate.php solved the issue and I was able to reconnect. But the plugin is still not working, it seems functionality was already broken in 2.3.0 It seems the API was thus heavily changed, that I have to do further changes, because now the plugin tells me (again in german): In Ihrem CleverReach Konto gibt es keine Daten-Felder. Bitte legen Sie diese in der Empfängerliste unter Einstellungen in Ihrem CleverReach-Konto an und laden Sie die Listen auf der Seite Allgemeine Einstellungen des Plugins neu. Our previous integration using <?php if( function_exists( ‘print_cleverreach_form’ ) ) print_cleverreach_form(); ?> simple displays NOTHING now. Guys, if you change the plugin in such way, that currently working integrations do not work anymore, please tell your users about it!!! What do I need to do to get the plugin up-and-running again?
Got it running at least in part, seems print_cleverreach_form functionality is broken, see here: https://wordpress.org/support/topic/print_cleverreach_form-functionality-broken-in-2-3-0-and-2-3-1/
>> As an alternative please send us your WordPress login data as well as your FTP data. With that data we can check this case more thoroughly. << @cleverreach43 I’ve deleted your offer to login to your user’s site. I’m am 100% sure you mean well but please never ask for credentials on these forums. https://wordpress.org/support/guidelines/#the-bad-stuff Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER. If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty. Please be aware that repeatedly asking for credentials will result in us escalating this to the plugins team. It’s never necessary to do that. Here’s why. There are many ways to get information you need and accessing the user’s site is not one of them. That’s going too far. Ask for a link to the http://pastebin.com/ log of the user’s web server error log. Ask the user to create and post a link to their phpinfo(); output. Ask the user to install the Health Check plugin and get the data that way. Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file. Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again. Ask the user for the step-by-step on how they can reproduce the problem. You get the idea. Volunteer support is not easy. But these forums need to a safe place for all users, experienced or new. Accessing their system that way is a short cut that will get you into real trouble in these forums.
Again, I’m really not happy with support of CleverReach. It gave them all necessary steps to reproduce the issue, but they just asked for my FTP login via this foum and via support mail, without providing solutions at all. Even a slack IM provoked no reaction. So I did the debugging myself, all issues are solved, solutions/workarounds provided in this thread and in https://wordpress.org/support/topic/print_cleverreach_form-functionality-broken-in-2-3-0-and-2-3-1/
Hello, we pittily had no access to this platform for several days. When you have a question in the future, please contact us directly here: https://support.cleverreach.de/hc/en-us/requests/new Regards Your CleverReach-Team`