WPIntell

Source evidence

Crashed and Redirect

Easy Watermark · review · 2023-08-30T17:10:00+00:00

complaintsentiment
highseverity
1.0relevance
3replies
Evidence linked to opportunitycommercial context

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Conversation

review · 1 stars
Staffie unresolved
Plugin crashed my whole site and added countless redirects. So much so that I had to roll back to backup made 6 hours ago to get the site back up again I’m sorry you experienced this. Are you sure this was because our plugin? Do you have any error logs? I’d appreciate any information we could use to make our plugin better. 100% sure. Once I rolled back the site to a previous backup (before plugin was installed) all was fine and is up and running again. For some reason the plugin caused a server resource overload, the site went into 508 and hosting provider confirmed that once installation of plugin was reverted, the issue stopped. All started when I wanted to watermark about 40 images. Don’t know if the bulk watermark of so many images caused this but not trying again. I see, thank you for the explanation. Unfortunately, there’s no way to predict when the server crash might happen or whether we’re using too much resources – thus this error. I appreciate your response.

Comments

3 shown
Kuba Mikita 2023-08-31T06:02:00+00:00

I’m sorry you experienced this. Are you sure this was because our plugin? Do you have any error logs? I’d appreciate any information we could use to make our plugin better.

Staffie 2023-08-31T06:26:00+00:00

100% sure. Once I rolled back the site to a previous backup (before plugin was installed) all was fine and is up and running again. For some reason the plugin caused a server resource overload, the site went into 508 and hosting provider confirmed that once installation of plugin was reverted, the issue stopped. All started when I wanted to watermark about 40 images. Don’t know if the bulk watermark of so many images caused this but not trying again.

Kuba Mikita 2023-08-31T12:48:00+00:00

I see, thank you for the explanation. Unfortunately, there’s no way to predict when the server crash might happen or whether we’re using too much resources – thus this error. I appreciate your response.