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supportHello, I have installed the free version plugin for wordpress. I use woocommerce. My problem is that if I create a coupon for example “easy10” if I write it in capital letters it tells me that it does not exist. if I disable awocoupon instead I can insert the coupons in both upper and lower case. What can be the problem? Thank you The page I need help with: [ log in to see the link]
Hello, By default all coupons in AwoCoupon are case sensitive, but you can turn this off by going to AwoCoupon > configuration and setting “Case Sensitive Coupon Code” to “No”. Regards Seyi
Hello, thanks for the answer but I already put the setting on no but it does not work.
Ah ok, I miss-understood the problem. It has been fixed now, please get latest.
Thank you. I updated the plugin but now the coupons inserted through awocoupon in the checkout and in the cart are not inserted. I tried to activate the basic theme of wordpress but I have the same problem.
Not sure I understand what you mean. Are you saying AwoCoupon coupons are not working bot WooCommerce coupons are?
After updating the plugin the Woocommerce coupons work (I created easy10 and if I write it in the cart in lowercase or uppercase it works). Those created with Awocoupon when I click “apply coupon” continues to load but does not insert the coupon. I tried to use the basic theme but it gives me the same problem
@awodev I’ve archived your reply. You’re not permitted to access a user’s site directly or even ask. There are many ways to get information you need and accessing the user’s site is not one of them. That’s going too far. Ask for a link to the http://pastebin.com/ log of the user’s web server error log. Ask the user to create and post a link to their phpinfo(); output. Ask the user to install the Health Check plugin and get the data that way. Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file. Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again. Ask the user for the step-by-step on how they can reproduce the problem. You get the idea. Volunteer support is not easy. But these forums need to a safe place for all users, experienced or new. Accessing their system that way is a short cut that will get you into real trouble in these forums.
Hello, By default all coupons in AwoCoupon are case sensitive, but you can turn this off by going to AwoCoupon > configuration and setting “Case Sensitive Coupon Code” to “No”. Regards Seyi
Hello, thanks for the answer but I already put the setting on no but it does not work.
Ah ok, I miss-understood the problem. It has been fixed now, please get latest.
Thank you. I updated the plugin but now the coupons inserted through awocoupon in the checkout and in the cart are not inserted. I tried to activate the basic theme of wordpress but I have the same problem.
Not sure I understand what you mean. Are you saying AwoCoupon coupons are not working bot WooCommerce coupons are?
After updating the plugin the Woocommerce coupons work (I created easy10 and if I write it in the cart in lowercase or uppercase it works). Those created with Awocoupon when I click “apply coupon” continues to load but does not insert the coupon. I tried to use the basic theme but it gives me the same problem
@awodev I’ve archived your reply. You’re not permitted to access a user’s site directly or even ask. There are many ways to get information you need and accessing the user’s site is not one of them. That’s going too far. Ask for a link to the http://pastebin.com/ log of the user’s web server error log. Ask the user to create and post a link to their phpinfo(); output. Ask the user to install the Health Check plugin and get the data that way. Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file. Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again. Ask the user for the step-by-step on how they can reproduce the problem. You get the idea. Volunteer support is not easy. But these forums need to a safe place for all users, experienced or new. Accessing their system that way is a short cut that will get you into real trouble in these forums.