Conversation
supportHello, The plugin works fine on my computer. the issue seems to be on the mobile. I haven’t the button counter of likes displayed and I don’t know if it’s a bug or a problem of settings. Can you help to solve that please ? Best regards Djam77 The page I need help with: [ log in to see the link]
Thanks for reaching out, @djam77 . Did you make all the relevant selections under question number 5 in the plugin settings? Also, on which URL can we see the icons displayed?
Hello Alexsev, Did you take time to see the url I left in my first commentary ? On the computer, the display is correct. On the mobile, there is no box counter and there is an another issue of displaying. Please, look this and you’ll see what I’m explaining you. I think I have a correct setting under the section 5. Tell me what is the part or option (6, 7 or others) you would like to have as feedback ? Regards Djamal
Yes, I did take the time to check your URL, and the icons were not placed on the page previously or did not display. The Facebook Like counter displays correctly on mobile on our end. Please try on a different device and let me know if you experience the same issue. For the other issue, please open a new thread.
Hello, I’ve tried on Samsung mobile and I get the the same issue as my Honor Magic 6 Pro. The mobile simulation (on computer) with Chrome (Version 143.0.7499.170 (Build officiel) 64 bits) reproduce the problem.
Try with this url for example : https://www.fontainebleau-blog.com/insectes/cylindromyia-bicolor/
That url has 0 likes .
That url has 87 likes : http://www.fontainebleau-blog.com/insectes/differences-entre-criquet-sauterelle/ My main problem is on mobile. Nota : and it doesn’t work on computer on chrome but yes on Firefox.
Hi, What are news about my issue ? Regards
We’ve reviewed and responded regarding the following URLs: https://www.fontainebleau-blog.com/promenades/12-randonnees-fontainebleau/ https://www.fontainebleau-blog.com/insectes/cylindromyia-bicolor/ However, we couldn’t confirm the issue on either of these pages. It looks like you’re continuing to send additional URLs and asking the same question. We’d be happy to provide further assistance as part of this plugin: ultimatelysocial.com/usm-premium
Unbelievable ! You say, “We’ve reviewed and responded regarding the following URLs.” You haven’t answered anything. I provide support for clients in the industrial sector, and we offer SOLUTIONS, not empty replies. Furthermore, you seem to be implying that I’m being persistent, even though you’ve already provided an answer. What I’m seeing is that you have no desire to resolve the issue, even though the forum is meant to provide support. I showed you the second URL because you claimed not to see the submitted problem. I provided a URL with visible likes in Firefox but no likes in Chrome, yet you prefer to avoid the problem by referring me to Premium support. You haven’t even tried to help me. Clearly, you have no desire to find a solution.
Thanks for the feedback. As mentioned above, we’re unable to reproduce the issue on our end. Please note that the Facebook Like button is restricted in some countries and may be subject to certain conditions. For details, see: https://developers.facebook.com/docs/plugins/like-button/ . It could be related to those restrictions/conditions.
*Reads. Drinks more coffee.* Unbelievable ! You say, “We’ve reviewed and responded regarding the following URLs.” You haven’t answered anything. @djam77 If you are unsatisfied with the free, 100% unpaid, volunteer support, who is purely supporting you on their own time (did I mention for free?) out of the goodness of their heart, then just remove the plugin and move on. Or, you can set your expectations appropriately. The plugin support person is trying to help you. But you are not owed even a solution let alone a reply.
You say “they’re helping me,” well, well! When you help, you actually look for the causes. You don’t try to prove that the plugin works perfectly without trying to understand the reasoning of the person asking the question. If I have this problem, others will have the same one, so it’s up to you to decide if you want to accept this situation. As for the claim that the person is trying to help me, I simply observe that we haven’t made any progress on the issue since the beginning. I did what I was asked and provided clarifications when necessary. Furthermore, if being free leads to this kind of response, you should have told me from the start that the question was a paid service; we wouldn’t have received these responses. But it’s not a big deal, I’ll look elsewhere; it won’t be any worse. I’m closing the ticket.
Just a little clarification. I have nothing to do with this plugin or any plugin or theme on this site. I’m a forum moderator for the whole site, including plugin support forums. We do not have any “tickets” in these forums and never have. That’s not wordplay, that is setting expectations for the free, volunteer provided support. You are an opensource user of their code, you are and never have been here, a “customer”. We don’t have those here either. Furthermore, if being free leads to this kind of response, you should have told me from the start that the question was a paid service; we wouldn’t have received these responses. Hey! We both learned something today. As I wrote, these are 100% staffed by volunteer and there is ZERO paid support here too. I learned that you did not realize that. That’s fine. But it’s not a big deal, I’ll look elsewhere; it won’t be any worse. I’m closing the ticket. Great! I wish you the best. As I wrote, this is not a “ticket” but we are at the end of our conversation. I’ll close this topic now.
Thanks for reaching out, @djam77 . Did you make all the relevant selections under question number 5 in the plugin settings? Also, on which URL can we see the icons displayed?
Hello Alexsev, Did you take time to see the url I left in my first commentary ? On the computer, the display is correct. On the mobile, there is no box counter and there is an another issue of displaying. Please, look this and you’ll see what I’m explaining you. I think I have a correct setting under the section 5. Tell me what is the part or option (6, 7 or others) you would like to have as feedback ? Regards Djamal
Yes, I did take the time to check your URL, and the icons were not placed on the page previously or did not display. The Facebook Like counter displays correctly on mobile on our end. Please try on a different device and let me know if you experience the same issue. For the other issue, please open a new thread.
Hello, I’ve tried on Samsung mobile and I get the the same issue as my Honor Magic 6 Pro. The mobile simulation (on computer) with Chrome (Version 143.0.7499.170 (Build officiel) 64 bits) reproduce the problem.
Try with this url for example : https://www.fontainebleau-blog.com/insectes/cylindromyia-bicolor/
That url has 0 likes .
That url has 87 likes : http://www.fontainebleau-blog.com/insectes/differences-entre-criquet-sauterelle/ My main problem is on mobile. Nota : and it doesn’t work on computer on chrome but yes on Firefox.
Hi, What are news about my issue ? Regards
We’ve reviewed and responded regarding the following URLs: https://www.fontainebleau-blog.com/promenades/12-randonnees-fontainebleau/ https://www.fontainebleau-blog.com/insectes/cylindromyia-bicolor/ However, we couldn’t confirm the issue on either of these pages. It looks like you’re continuing to send additional URLs and asking the same question. We’d be happy to provide further assistance as part of this plugin: ultimatelysocial.com/usm-premium
Unbelievable ! You say, “We’ve reviewed and responded regarding the following URLs.” You haven’t answered anything. I provide support for clients in the industrial sector, and we offer SOLUTIONS, not empty replies. Furthermore, you seem to be implying that I’m being persistent, even though you’ve already provided an answer. What I’m seeing is that you have no desire to resolve the issue, even though the forum is meant to provide support. I showed you the second URL because you claimed not to see the submitted problem. I provided a URL with visible likes in Firefox but no likes in Chrome, yet you prefer to avoid the problem by referring me to Premium support. You haven’t even tried to help me. Clearly, you have no desire to find a solution.
Thanks for the feedback. As mentioned above, we’re unable to reproduce the issue on our end. Please note that the Facebook Like button is restricted in some countries and may be subject to certain conditions. For details, see: https://developers.facebook.com/docs/plugins/like-button/ . It could be related to those restrictions/conditions.
*Reads. Drinks more coffee.* Unbelievable ! You say, “We’ve reviewed and responded regarding the following URLs.” You haven’t answered anything. @djam77 If you are unsatisfied with the free, 100% unpaid, volunteer support, who is purely supporting you on their own time (did I mention for free?) out of the goodness of their heart, then just remove the plugin and move on. Or, you can set your expectations appropriately. The plugin support person is trying to help you. But you are not owed even a solution let alone a reply.
You say “they’re helping me,” well, well! When you help, you actually look for the causes. You don’t try to prove that the plugin works perfectly without trying to understand the reasoning of the person asking the question. If I have this problem, others will have the same one, so it’s up to you to decide if you want to accept this situation. As for the claim that the person is trying to help me, I simply observe that we haven’t made any progress on the issue since the beginning. I did what I was asked and provided clarifications when necessary. Furthermore, if being free leads to this kind of response, you should have told me from the start that the question was a paid service; we wouldn’t have received these responses. But it’s not a big deal, I’ll look elsewhere; it won’t be any worse. I’m closing the ticket.
Just a little clarification. I have nothing to do with this plugin or any plugin or theme on this site. I’m a forum moderator for the whole site, including plugin support forums. We do not have any “tickets” in these forums and never have. That’s not wordplay, that is setting expectations for the free, volunteer provided support. You are an opensource user of their code, you are and never have been here, a “customer”. We don’t have those here either. Furthermore, if being free leads to this kind of response, you should have told me from the start that the question was a paid service; we wouldn’t have received these responses. Hey! We both learned something today. As I wrote, these are 100% staffed by volunteer and there is ZERO paid support here too. I learned that you did not realize that. That’s fine. But it’s not a big deal, I’ll look elsewhere; it won’t be any worse. I’m closing the ticket. Great! I wish you the best. As I wrote, this is not a “ticket” but we are at the end of our conversation. I’ll close this topic now.