Conversation
supportThe plugin seems to be working intermittently. Sometimes it works, and sometimes I get “Error – Sorry, I couldn’t process your request: Cookie check failed Please try again or contact support if the issue persists. The page I need help with: [ log in to see the link]
Hi @jamador , thanks for reaching out. I see you are encountering the ‘Cookie check failed’ error. Could you please share a screenshot of exactly when and where this happens on your site? Also, letting us know if you have any caching or security plugins active would help us pinpoint the issue quickly. Thanks
Good news! We have successfully identified the root cause of this issue and have implemented a fix. It will be included in the upcoming version of the plugin, which we will release shortly. Thank you for bringing this to our attention!
Hi @jamador , thanks for reaching out. I see you are encountering the ‘Cookie check failed’ error. Could you please share a screenshot of exactly when and where this happens on your site? Also, letting us know if you have any caching or security plugins active would help us pinpoint the issue quickly. Thanks
Good news! We have successfully identified the root cause of this issue and have implemented a fix. It will be included in the upcoming version of the plugin, which we will release shortly. Thank you for bringing this to our attention!