Conversation
supportHi I’m trialling this on two sites (hosted on SiteGround and using GeneratePress theme) and I can’t get the cookie bar to work. It displays the first time, then I refresh after changing it and it disappears. When I try another browser, the bar is not there at all. Same thing happening on two sites.
Hi, Sorry for the inconvenience. Could you please share the URL where you are facing this issue. It would help us to investigate the issue. Thanks Dhananjay M.
Hi This is one of the sites: https://www.staging3.berwynbarns.co.uk/book/ Cookie bar is switched on but not visible to me. Thanks
Hi, Thanks for your quick reply. I have checked on your website, and found that there is javascript error on your website, which is causing the cookie bar not to be displayed on the frontend. Could you please resolve the javascript error on your website. Hope this resolves the issue. Thanks Dhananjay M.
Thanks. I switched your plugin off and the error disappears. Doesn’t that mean the error is in your plugin? If you check again, your plugin is deactivated and the error is gone.
Hi, Thanks for your reply. I would investigate the issue within the plugin, and let you know at earliest. Thanks Dhananjay M.
Hi, I have checked and verified the plugin on our test server, and it is working as expected. Could you please share temporary wp-admin credentials for your website, so that it would help us to investigate the issue on your website. Please email us the credentials at support[@]wpeka[.]com Thanks Dhananjay M.
Hi sorry for late reply. Sorry but I’m not prepared to give you an admin login for a minor issue such as this for security reasons. A non-working cookie blind doesn’t justify me risking the site by handing out an admin login, when there are other plugins I can use to do the job. It would be nice to get this fixed, and no doubt it’s affecting a lot of other people too. It can’t be just me. You can see the site and confirm that the js error is gone, can’t you. And the only change is that I deactivated your plugin, so maybe it’s a conflict generated by your plugin. I do have Jetpack on this site, which also has a cookie bar (that I’m not using) so maybe the problem’s there. The same is true of the other site where I tried to activate this and the cookie bar did not work. Otherwise I can tell you the theme on both sites is GeneratePress (+ premium plugin), with GenerateBlocks. If you can’t fix it with this info then I’ll just use a different plugin and leave a review accordingly. Rest of the plugin works fine as far as I can tell, but the cookie bar doesn’t on two different sites I’ve tried.
Hi, Sorry for delay in response. I would investigate the issue once again with theme information provided above. I will get back to you on this. Thanks Dhananjay M.
Hi, Thanks for your patience. I have re-tested the plugin with the above given theme, and found to be working without any issues. The cookie bar is displayed. Thanks Dhananjay M.
Hi, Sorry for the inconvenience. Could you please share the URL where you are facing this issue. It would help us to investigate the issue. Thanks Dhananjay M.
Hi This is one of the sites: https://www.staging3.berwynbarns.co.uk/book/ Cookie bar is switched on but not visible to me. Thanks
Hi, Thanks for your quick reply. I have checked on your website, and found that there is javascript error on your website, which is causing the cookie bar not to be displayed on the frontend. Could you please resolve the javascript error on your website. Hope this resolves the issue. Thanks Dhananjay M.
Thanks. I switched your plugin off and the error disappears. Doesn’t that mean the error is in your plugin? If you check again, your plugin is deactivated and the error is gone.
Hi, Thanks for your reply. I would investigate the issue within the plugin, and let you know at earliest. Thanks Dhananjay M.
Hi, I have checked and verified the plugin on our test server, and it is working as expected. Could you please share temporary wp-admin credentials for your website, so that it would help us to investigate the issue on your website. Please email us the credentials at support[@]wpeka[.]com Thanks Dhananjay M.
Hi sorry for late reply. Sorry but I’m not prepared to give you an admin login for a minor issue such as this for security reasons. A non-working cookie blind doesn’t justify me risking the site by handing out an admin login, when there are other plugins I can use to do the job. It would be nice to get this fixed, and no doubt it’s affecting a lot of other people too. It can’t be just me. You can see the site and confirm that the js error is gone, can’t you. And the only change is that I deactivated your plugin, so maybe it’s a conflict generated by your plugin. I do have Jetpack on this site, which also has a cookie bar (that I’m not using) so maybe the problem’s there. The same is true of the other site where I tried to activate this and the cookie bar did not work. Otherwise I can tell you the theme on both sites is GeneratePress (+ premium plugin), with GenerateBlocks. If you can’t fix it with this info then I’ll just use a different plugin and leave a review accordingly. Rest of the plugin works fine as far as I can tell, but the cookie bar doesn’t on two different sites I’ve tried.
Hi, Sorry for delay in response. I would investigate the issue once again with theme information provided above. I will get back to you on this. Thanks Dhananjay M.
Hi, Thanks for your patience. I have re-tested the plugin with the above given theme, and found to be working without any issues. The cookie bar is displayed. Thanks Dhananjay M.