Source evidence

Contact Importing

WPFunnels – Funnel Builder for WooCommerce with Checkout & One Click Upsell · support · 2026-01-15T14:23:00+00:00

WPFunnels – Funnel Builder for WooCommerce with Checkout & One Click Upsell plugin evidence original source source API

complaintsentiment

mediumseverity

0.69relevance

2replies

Evidence linked to opportunitycommercial context

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Conversation

support

donnyb82 resolved

Excel file that has more columns than Mail Mint uses always fails on imports unless you delete those before uploading. Weird thing is the system sees all the columns, I map everything and it looks good however zero are imported, even through it shows how many would of imported. Hi @donnyb82 , thanks for sharing the details. First, could you please confirm whether you’re trying to import an .xlsx file or a .csv file? At the moment, Mail Mint only supports CSV files for contact imports. If the file is a CSV and the Mail Mint fields are mapped correctly, the system should only import the mapped columns and the data should be imported properly. If possible, could you please share a short video or a screenshot showing the issue you’re facing during the import process? That would really help us look into this more deeply and assist you more accurately. Looking forward to your response. Thanks! Hi @donnyb82 , I’m following up regarding your contact import issue. If you have a moment, please let me know the details so we can assist you further. Since I haven’t heard back, I’ll be moving forward to close this thread for now. If you need any help in the future, please don’t hesitate to reach out to us at support@getwpfunnels.com or create a new support thread. Thanks!

Commercial Context

Opportunity

checkout and revenue assurance

Order Bump revenue assurance for protecting checkout revenue and order operations

Buyer: store owners and WooCommerce agencies

Wedge: monitor order bump failures, handoffs, and revenue-impacting exceptions

Investigate Pain card complete market

Analysis

codex:gpt-5.5

Summary: Contact imports fail when an Excel file has extra columns, even though the mapper previews the records to be imported.

Evidence quote: more columns than Mail Mint uses always fails on imports

Affected feature: contact import mapping

bugs migration setup contact import mapping

Plugin

API

WPFunnels – Funnel Builder for WooCommerce with Checkout & One Click Upsell

5.0K active installs · 582.0K downloads · rating 98.0

custom checkout one click upsell order bump sales funnel builder woocommerce funnel builder

Comments

2 shown

Sakibul Hasan 2026-01-16T08:52:00+00:00

Hi @donnyb82 , thanks for sharing the details. First, could you please confirm whether you’re trying to import an .xlsx file or a .csv file? At the moment, Mail Mint only supports CSV files for contact imports. If the file is a CSV and the Mail Mint fields are mapped correctly, the system should only import the mapped columns and the data should be imported properly. If possible, could you please share a short video or a screenshot showing the issue you’re facing during the import process? That would really help us look into this more deeply and assist you more accurately. Looking forward to your response. Thanks!

Sakibul Hasan 2026-01-19T07:10:00+00:00

Hi @donnyb82 , I’m following up regarding your contact import issue. If you have a moment, please let me know the details so we can assist you further. Since I haven’t heard back, I’ll be moving forward to close this thread for now. If you need any help in the future, please don’t hesitate to reach out to us at support@getwpfunnels.com or create a new support thread. Thanks!