Source evidence

Constantly disconnects

Constant Contact Forms · review · 2025-10-15T05:47:00+00:00

Constant Contact Forms plugin evidence original source source API

complaintsentiment

highseverity

0.88relevance

3replies

Evidence linked to opportunitycommercial context

Proof Health

Open evidence

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16.7% of this page's analysis has direct source links.

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Conversation

review · 1 stars

markhamilton unresolved

The plugin never refreshes the login token, so you will regularly find the plugin has mysteriously disconnected at some point, and that all signups have silently failed. The support forums are filled with support requests all saying the same thing for years. Please, take this seriously. Good day @markhamilton Would love a chance to dive in and potentially troubleshoot what’s going on with the plugin and your installation. We definitely take the topic seriously. There is functionality meant to help keep the access tokens active and valid, but it’s possible that some aspect of the process is failing to renew for what could be one of any possible reasons. We are also always looking for ways to harden that process up to keep it as seamless as possible. Sometimes edgecases come in and as we find them, we work them into a release for everyone. Michael, you DM’d me on this issue yesterday. I am using Version 2.16.2 of Constant Contact Forms and still am having issues with WP disconnecting with CC… so my forms are not able to accept new subscribers. Thanks for any help you can provide. Dale @coachfletch Re-replied at https://wordpress.org/support/topic/repeatedly-disconnects-from-constant-contact/#post-18836211 though would prefer a proper support thread than a 1-star review for any troubleshooting.

Commercial Context

Opportunity

lead capture reliability

Newsletter lead-capture reliability for protecting form submissions and lead routing

Buyer: marketing teams, agencies, and lead-generation site owners

Wedge: monitor newsletter submissions, notification delivery, spam, and CRM handoffs

Proof Blocked card complete market

Analysis

codex:gpt-5.5

Summary: The reviewer says Constant Contact token renewal fails repeatedly, silently stopping signup capture, and another user confirms the issue persists.

Evidence quote: all signups have silently failed

Affected feature: signup token renewal

bugs support signup token renewal

Plugin

API

Constant Contact Forms

20.0K active installs · 2.7M downloads · rating 54.0

constant contact constant contact official contacts marketing newsletter

Comments

3 shown

Michael Beckwith 2025-10-23T18:05:00+00:00

Good day @markhamilton Would love a chance to dive in and potentially troubleshoot what’s going on with the plugin and your installation. We definitely take the topic seriously. There is functionality meant to help keep the access tokens active and valid, but it’s possible that some aspect of the process is failing to renew for what could be one of any possible reasons. We are also always looking for ways to harden that process up to keep it as seamless as possible. Sometimes edgecases come in and as we find them, we work them into a release for everyone.

CoachFletch 2026-02-26T17:04:00+00:00

Michael, you DM’d me on this issue yesterday. I am using Version 2.16.2 of Constant Contact Forms and still am having issues with WP disconnecting with CC… so my forms are not able to accept new subscribers. Thanks for any help you can provide. Dale

Michael Beckwith 2026-02-27T17:09:00+00:00

@coachfletch Re-replied at https://wordpress.org/support/topic/repeatedly-disconnects-from-constant-contact/#post-18836211 though would prefer a proper support thread than a 1-star review for any troubleshooting.