Source evidence

Console errors when viewing plugin

WP Responsive FAQ · support · 2014-12-16T09:48:00+00:00

WP Responsive FAQ plugin evidence original source source API

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0.86relevance

2replies

Evidence linked to opportunitycommercial context

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Conversation

support

leec87 unresolved

When using the plugin, I’m getting console errors showing that some files can’t be loaded due to 404 errors: /js/modernizr.custom.29473.js?ver=4.0.1 /images/arrow_down.png /images/arrow_up.png As well as an Uncaught ReferenceError: require is not defined in gulpfile.js. I’ve looked at the images folder, and it’s empty. https://wordpress.org/plugins/wp-responsive-faqs/ Hi, There are some other things I’ve noticed with this plugin. When going to edit FAQs that have been saved, slashes are being added whenever a single or double quote is used, with an extra slash being added each time it’s viewed or edited… What’s happening? Also, it seems that shortcodes cannot be used within FAQ answers. Why is this, and how can we get it to work with shortcodes? Line #141 needs editing to become: <?php FaqForm( 1 ,stripslashes( trim( $result['question'] ) ), stripslashes( trim( $result['answer'] ) ), true, $category_list, $active_categories ); ?> That should fix the runaway backslashes, but you will have to manually remove any backslashes that have been recorded to the database by previous edits. Once that’s done any subsequent edit will not now be adding backslashes in the editor.

Commercial Context

Opportunity

support triage and conversation operations

Faq support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators

Wedge: triage faq questions, failed replies, knowledge gaps, and escalation workload

Investigate Pain card complete market

Analysis

heuristic-v1

Summary: Console errors when viewing plugin: users show bugs, compatibility, performance pain that may indicate a product gap.

Evidence quote: Console errors when viewing plugin When using the plugin, I’m getting console errors showing that some files can’t be loaded due to 404 errors: /js/modernizr.custom.29473.js?ver=4.0.1 /images/arrow_down.png /images/arrow_up.png As well as an Uncaught ReferenceError: require is not defined in gulpfile.js.

Affected feature: form

bugs compatibility performance value

Plugin

API

WP Responsive FAQ

10 active installs · 5.8K downloads · rating 62.0

faq faq list faq plugin faqs responsive faq

Comments

2 shown

leec87 2014-12-16T10:23:00+00:00

Hi, There are some other things I’ve noticed with this plugin. When going to edit FAQs that have been saved, slashes are being added whenever a single or double quote is used, with an extra slash being added each time it’s viewed or edited… What’s happening? Also, it seems that shortcodes cannot be used within FAQ answers. Why is this, and how can we get it to work with shortcodes?

lostSqualo 2014-12-30T23:25:00+00:00

Line #141 needs editing to become: <?php FaqForm( 1 ,stripslashes( trim( $result['question'] ) ), stripslashes( trim( $result['answer'] ) ), true, $category_list, $active_categories ); ?> That should fix the runaway backslashes, but you will have to manually remove any backslashes that have been recorded to the database by previous edits. Once that’s done any subsequent edit will not now be adding backslashes in the editor.