Conversation
supportI have installed this plugin because my client asked for some “different” page transitions. It is conflicting with a couple of things, though. On their site, there is a “Donate” button that opens a modal window with a donation form. When selecting payment option, this triggers the page transition and brings up a 404 page. This is confusing to me because this isn’t a page transition, it is just selecting an option to show different content within the modal window. Also, on their team page, a few members have email icons that open an email client to contact them. When the icon is clicked, the email client does open, as expected, but the site front end also tries to transition and gets stuck in what the client is now calling “the gray screen of death”. Once that screen is up, you can’t navigate anywhere else. I have to manipulate the URL string to get away from the gray screen. Can you please help? I love this plugin, but with these conflicts – if they can’t be resolved, I may have to try to figure out something else. Thank you so much for your help, in advance.
Hi emgb_520 Thanks for using our plugin. We fix the first issue 404 page. In the last update. Please Download the latest plugin. and upload in your site. But the Second issue to you needs to describe in detail with the screenshot. Thanks and most Welcome.
According to the plugin page here I already have the latest version of 2.1.5 installed on the site: https://wordpress.org/plugins/page-animations-and-transitions/
Hi emgb_520 Sorry for the inconvenience. That time network issue So plugin can’t be updated. But now are updated. please download the latest plugin version 2.1.6 If you have any other query. Please let me know. Thanks
Hello, The update fixed the email icon issue, but there still seems to be an issue with clicking the “OFFLINE” option to donate. Please see the recording I have shared on Google Drive. https://drive.google.com/open?id=1A4yq_J-uLvUalqKdMiRe052e-U2NTfpo Thanks, Elizabeth
Hi Elizabeth We didn’t understand that issue. Can you share us your site url? We will check it. Thanks
Do you have an email address I can email? I would prefer to not share the URL on a public forum. Thanks, Elizabeth
Hi emgb We can not share the contact details here, This against the WordPress forum guideline. when you create support then asking about the url. This url is visible only login user. See the attachment url : https://imgur.com/q46SxbG Thanks
Hi emgb_520 Thanks for using our plugin. We fix the first issue 404 page. In the last update. Please Download the latest plugin. and upload in your site. But the Second issue to you needs to describe in detail with the screenshot. Thanks and most Welcome.
According to the plugin page here I already have the latest version of 2.1.5 installed on the site: https://wordpress.org/plugins/page-animations-and-transitions/
Hi emgb_520 Sorry for the inconvenience. That time network issue So plugin can’t be updated. But now are updated. please download the latest plugin version 2.1.6 If you have any other query. Please let me know. Thanks
Hello, The update fixed the email icon issue, but there still seems to be an issue with clicking the “OFFLINE” option to donate. Please see the recording I have shared on Google Drive. https://drive.google.com/open?id=1A4yq_J-uLvUalqKdMiRe052e-U2NTfpo Thanks, Elizabeth
Hi Elizabeth We didn’t understand that issue. Can you share us your site url? We will check it. Thanks
Do you have an email address I can email? I would prefer to not share the URL on a public forum. Thanks, Elizabeth
Hi emgb We can not share the contact details here, This against the WordPress forum guideline. when you create support then asking about the url. This url is visible only login user. See the attachment url : https://imgur.com/q46SxbG Thanks