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supportI recently updated the Easy WP SMTP plugin to its latest version, which had not been updated for quite some time. Following the update, I noticed that emails are no longer being sent. Upon reviewing the configuration settings, I found that the entire setup had changed, and all the configuration fields now contain different values. Previously, I had configured the plugin using the “Other SMTP” method. I would appreciate your assistance in understanding why this change occurred and how to restore the correct settings.
Hi @jerinmathai14 , I am sorry to hear about the issues encountered, it would be difficult to pinpoint why this could have happened, specially if you have not updated your plugin in a long time and if you changed other things on your site. So let’s see if we can fix this. You can start by sending a test email and see if any specific errors are triggered that can point you to a quick solution. You can also follow all the the Other SMTP Mailer Setup Guide . You can then test your server credentials in an isolated environment to discard/confirm any issues local to your site. A tool like this would do the job . The SMTP host provider will be able to provide the following details that you can then use when connecting the mailer’s SMTP server. SMTP Host: The outgoing server listed in your email provider’s SMTP settings. Encryption: The type of encryption used for the SMTP connection (TLS, SSL, or none). SMTP Port: The port your provider uses for SMTP connections. Authentication: Turns authentication on or off. Most providers require it to be on. SMTP Username: Your email address. SMTP Password: You may need to generate a password for your account depending on the host. Please keep me posted.
Hi @jerinmathai14 , I am sorry to hear about the issues encountered, it would be difficult to pinpoint why this could have happened, specially if you have not updated your plugin in a long time and if you changed other things on your site. So let’s see if we can fix this. You can start by sending a test email and see if any specific errors are triggered that can point you to a quick solution. You can also follow all the the Other SMTP Mailer Setup Guide . You can then test your server credentials in an isolated environment to discard/confirm any issues local to your site. A tool like this would do the job . The SMTP host provider will be able to provide the following details that you can then use when connecting the mailer’s SMTP server. SMTP Host: The outgoing server listed in your email provider’s SMTP settings. Encryption: The type of encryption used for the SMTP connection (TLS, SSL, or none). SMTP Port: The port your provider uses for SMTP connections. Authentication: Turns authentication on or off. Most providers require it to be on. SMTP Username: Your email address. SMTP Password: You may need to generate a password for your account depending on the host. Please keep me posted.