Conversation
supportHi, When customers add their products to compare, the new window close button is barely visible. I have a screenshot to share if necessary. Please let me know how to make the pop up window look smaller or the button more visible. Thanks, Ramon
Hello @ramoncassel Thank you very much for reaching out to us. Could you please share a screenshot of the issue? Also, please let us know how you want to keep it 🙂 That way we’ll understand the issue better and come up with a viable solution to this issue. Best wishes, Tarek
Hi Ramon, Hope you are doing well and safe! It’s been a long time since we heard from you so, we would like to mark this as “ Resolved “. If you need any further assistance, please don’t hesitate to reach out. We’ll definitely assist you with that 🙂 Kind regards, Support Team
Hi Tarek, Is it possible to reopen the ticket please? Still unresolved. I sent an email with attachments on 26 Sep. Please find the text below: Please find the screenshot below where the X close button is almost hidden. Interestingly, the more products we add to Compare, the better it looks i.e. the X comes down and it’s not hidden behind the bar. But if we include 1 or 2 products only, it’s almost impossible to see it. Additionally, is it possible to add borders to the Compare button? It looks off-brand at the moment. I’d like to have a 3px border, please. Finally, is it possible to track if customers added products to compare, and which products were they? Thanks, Ramon`
Hi @ramoncassel Thanks a lot for your message 🙂 Sorry to say that we haven’t received any emails from you 🙁 Could you please clarify your message by sharing a screenshot over here? It would be even great if you create a ticket on our support website. https://hasthemes.com/contact-us/ Our support team will assist you with that. Best regards, Tarek
Thanks Tarek I raised a ticket on the link provided.
The pleasure is all mine 🙂
Hello Ramon, Hope you are doing great! We are excited to inform you that we have fixed the issue related to the X close button. Also, an option has been included to add borders to the Compare button. Could you please update the plugin to the most recent version? In case you need any further assistance, don’t hesitate to reach out. We’d love to assist you with that 🙂 Best wishes, Support Team
Hi Tarek, That is fantastic, thanks a lot! I had updated the plugin and set up the button borders. However the product page isn’t showing the borders. Hope you could assist please. Thanks, Ramon
Sorry for the spam – I tried to upload attachments here but couldn’t find an option to.
Hi Tarek – just to let you know that after a couple of hours the borders and close button are working perfectly. No more follow up on this thread, thank you so much for the developments!
Hi Ramon, The pleasure is all ours 🙂 We are so glad that we could help. If we can be of any assistance, don’t hesitate to reach out. We’ll definitely assist you with that. Best wishes, Tarek
Hello @ramoncassel Thank you very much for reaching out to us. Could you please share a screenshot of the issue? Also, please let us know how you want to keep it 🙂 That way we’ll understand the issue better and come up with a viable solution to this issue. Best wishes, Tarek
Hi Ramon, Hope you are doing well and safe! It’s been a long time since we heard from you so, we would like to mark this as “ Resolved “. If you need any further assistance, please don’t hesitate to reach out. We’ll definitely assist you with that 🙂 Kind regards, Support Team
Hi Tarek, Is it possible to reopen the ticket please? Still unresolved. I sent an email with attachments on 26 Sep. Please find the text below: Please find the screenshot below where the X close button is almost hidden. Interestingly, the more products we add to Compare, the better it looks i.e. the X comes down and it’s not hidden behind the bar. But if we include 1 or 2 products only, it’s almost impossible to see it. Additionally, is it possible to add borders to the Compare button? It looks off-brand at the moment. I’d like to have a 3px border, please. Finally, is it possible to track if customers added products to compare, and which products were they? Thanks, Ramon`
Hi @ramoncassel Thanks a lot for your message 🙂 Sorry to say that we haven’t received any emails from you 🙁 Could you please clarify your message by sharing a screenshot over here? It would be even great if you create a ticket on our support website. https://hasthemes.com/contact-us/ Our support team will assist you with that. Best regards, Tarek
Thanks Tarek I raised a ticket on the link provided.
The pleasure is all mine 🙂
Hello Ramon, Hope you are doing great! We are excited to inform you that we have fixed the issue related to the X close button. Also, an option has been included to add borders to the Compare button. Could you please update the plugin to the most recent version? In case you need any further assistance, don’t hesitate to reach out. We’d love to assist you with that 🙂 Best wishes, Support Team
Hi Tarek, That is fantastic, thanks a lot! I had updated the plugin and set up the button borders. However the product page isn’t showing the borders. Hope you could assist please. Thanks, Ramon
Sorry for the spam – I tried to upload attachments here but couldn’t find an option to.
Hi Tarek – just to let you know that after a couple of hours the borders and close button are working perfectly. No more follow up on this thread, thank you so much for the developments!
Hi Ramon, The pleasure is all ours 🙂 We are so glad that we could help. If we can be of any assistance, don’t hesitate to reach out. We’ll definitely assist you with that. Best wishes, Tarek