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Cleantalk daily errors

Security Plugin, Firewall & Malware Scanner with Auto Removal · support · 2026-05-27T11:47:00+00:00

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karinbrenig resolved
during the past week or so I keep getting different errors on my cleantalk security dashboard. Today it is this one: “WRONG_SITE_RESPONSE TEST_ACTION FOR RC scanner__controller, ERROR: Connection timed out after 50002 milliseconds” I’m getting tired of playing that same game of deactivate, activate, sync with the cloud…. how can I fix this? Hi @karinbrenig , Could you please try enabling the “ Complete deactivation ” option in the plugin settings and save the changes? After that, reactivate the plugin and check the issue again. If the issue still persists after that, kindly contact us directly via our support form: https://cleantalk.org/my/support/open This reply was modified 1 week, 3 days ago by Andrei CleanTalk . Hi Andrei, thank you for trying to help. Unfortunately complete deactivation doesn’t solve the problem. I still get daily error messages. Today they look like this: 2026-05-30 08:40:42: Scheduled: scanner__launch: “WRONG_SITE_RESPONSE TEST_ACTION FOR RC scanner__controller, ERROR: Connection timed out after 50000 milliseconds”2026-05-30 13:48:37: Scheduled: background_scan: “WRONG_SITE_RESPONSE TEST_ACTION FOR RC scanner__controller, ERROR: Connection timed out after 50001 milliseconds”2026-05-30 12:33:01: Scheduled: firewall_update: “PROCESS FILE: failed to read file contents: https://apix11.cleantalk.org/store/secfw_data_b9487c4e2724f2f1342fba530c805eb7.0.csv.gz” ; Any ideas what I could do? Thank you for your help. Best regards Karin Brenig We received a CleanTalk ticket #54067 from you. Let’s continue there. It appears that increasing PHP execution time (600ms instead of 60ms) and doubling the memory helped to fix the issue.

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Andrei CleanTalk 2026-05-27T12:08:00+00:00

Hi @karinbrenig , Could you please try enabling the “ Complete deactivation ” option in the plugin settings and save the changes? After that, reactivate the plugin and check the issue again. If the issue still persists after that, kindly contact us directly via our support form: https://cleantalk.org/my/support/open This reply was modified 1 week, 3 days ago by Andrei CleanTalk .

karinbrenig 2026-05-30T11:57:00+00:00

Hi Andrei, thank you for trying to help. Unfortunately complete deactivation doesn’t solve the problem. I still get daily error messages. Today they look like this: 2026-05-30 08:40:42: Scheduled: scanner__launch: “WRONG_SITE_RESPONSE TEST_ACTION FOR RC scanner__controller, ERROR: Connection timed out after 50000 milliseconds”2026-05-30 13:48:37: Scheduled: background_scan: “WRONG_SITE_RESPONSE TEST_ACTION FOR RC scanner__controller, ERROR: Connection timed out after 50001 milliseconds”2026-05-30 12:33:01: Scheduled: firewall_update: “PROCESS FILE: failed to read file contents: https://apix11.cleantalk.org/store/secfw_data_b9487c4e2724f2f1342fba530c805eb7.0.csv.gz” ; Any ideas what I could do? Thank you for your help. Best regards Karin Brenig

sergecleantalk 2026-05-30T12:58:00+00:00

We received a CleanTalk ticket #54067 from you. Let’s continue there.

sergecleantalk 2026-06-06T07:16:00+00:00

It appears that increasing PHP execution time (600ms instead of 60ms) and doubling the memory helped to fix the issue.