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supportWe have had a problem where an issue has happened but is a one in a while issue. We have only seen it 5 times in the last month but it’s causing an issue. When users are checking out they get an error (we haven’t been able to get someone to screenshot it for us yet) and it looks like the transaction failed but it actually goes through and it looks like ShopMagic has an issue. We are running WooCommerce 9.7.1 and the ShopForWooCommerce is Version 4.4.1. 2025-03-29T18:07:44+00:00 CRITICAL Uncaught WPDesk\ShopMagic\Exception\CannotProvideCustomerException: No customer provided in /home/xxxxxc/public_html/wp-content/plugins/shopmagic-for-woocommerce/src/Customer/Interceptor/CompositeCustomerProvider.php:27 CONTEXT: {“error”:{“type”:1,”file”:”/home/xxxxxc/public_html/wp-content/plugins/shopmagic-for-woocommerce/src/Customer/Interceptor/CompositeCustomerProvider.php”,”line”:27},”remote-logging”:true,”backtrace”:[“”,”#0 /home/xxxxxc/public_html/wp-content/plugins/shopmagic-for-woocommerce/src/Frontend/Interceptor/PreSubmitData.php(179): WPDesk\ShopMagic\Customer\Interceptor\CompositeCustomerProvider->get_customer()”,”#1 /home/xxxxxc/public_html/wp-includes/class-wp-hook.php(324): WPDesk\ShopMagic\Frontend\Interceptor\PreSubmitData->ajax_capture_email(”)”,”#2 /home/xxxxxc/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(”, Array)”,”#3 /home/xxxxxc/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array)”,”#4 /home/xxxxxc/public_html/wp-admin/admin-ajax.php(207): do_action(‘wp_ajax_nopriv_…’)”,”#5 {main}”,”thrown”]} The page I need help with: [ log in to see the link]
Hello, Thank you for reaching out to us with this issue. Based on the error you’ve shared, it appears that there is a problem with the customer data handling during the checkout process. To assist further, could you kindly check the following: Plugins that modify checkout : Are there any plugins installed that could be modifying the checkout process? This includes plugins for auto-fill, checkout optimization, or custom AJAX functionality. It’s possible that another plugin is interfering with session data, the checkout process, or AJAX hooks. Caching or optimization plugins : Are you using any caching or optimization plugins on your site? These can sometimes conflict with checkout and session handling, especially when AJAX requests or checkout data are cached. WooCommerce Fatal Errors : To investigate further, could you please check the WooCommerce logs for any fatal errors that might be related to this issue? Here’s how you can find the fatal error logs: Go to WooCommerce > Status in your WordPress dashboard. Click on the Logs tab. Look for any logs labeled as fatal errors and see if any correspond to the time when this issue occurred. If you find any fatal errors, please share them with us, as they could provide more context for troubleshooting. Enabling AJAX Debugging : We also recommend enabling AJAX debugging to track down the source of the error. Here’s how to do it: Open your site in Google Chrome . Press F12 to open the Developer Tools. Go to the Network tab. Look for XHR requests. Reproduce the issue by going through the checkout process again. Check which specific request is throwing the error. This will help us pinpoint which request in the checkout process is causing the error. Once we have more information from you, we’ll be able to assist you further. Please don’t hesitate to send us any relevant logs or findings. Looking forward to your reply! Best regards,
Hello, I haven’t heard from you in a while, so I’m marking this thread as resolved. Please don’t hesitate to open a new one if you encounter any issues while using our plugin. Have a fantastic day,
Hello, Thank you for reaching out to us with this issue. Based on the error you’ve shared, it appears that there is a problem with the customer data handling during the checkout process. To assist further, could you kindly check the following: Plugins that modify checkout : Are there any plugins installed that could be modifying the checkout process? This includes plugins for auto-fill, checkout optimization, or custom AJAX functionality. It’s possible that another plugin is interfering with session data, the checkout process, or AJAX hooks. Caching or optimization plugins : Are you using any caching or optimization plugins on your site? These can sometimes conflict with checkout and session handling, especially when AJAX requests or checkout data are cached. WooCommerce Fatal Errors : To investigate further, could you please check the WooCommerce logs for any fatal errors that might be related to this issue? Here’s how you can find the fatal error logs: Go to WooCommerce > Status in your WordPress dashboard. Click on the Logs tab. Look for any logs labeled as fatal errors and see if any correspond to the time when this issue occurred. If you find any fatal errors, please share them with us, as they could provide more context for troubleshooting. Enabling AJAX Debugging : We also recommend enabling AJAX debugging to track down the source of the error. Here’s how to do it: Open your site in Google Chrome . Press F12 to open the Developer Tools. Go to the Network tab. Look for XHR requests. Reproduce the issue by going through the checkout process again. Check which specific request is throwing the error. This will help us pinpoint which request in the checkout process is causing the error. Once we have more information from you, we’ll be able to assist you further. Please don’t hesitate to send us any relevant logs or findings. Looking forward to your reply! Best regards,
Hello, I haven’t heard from you in a while, so I’m marking this thread as resolved. Please don’t hesitate to open a new one if you encounter any issues while using our plugin. Have a fantastic day,