Source evidence

Can't view attachments

BuddyPress Message Attachment · support · 2015-05-20T19:53:00+00:00

BuddyPress Message Attachment plugin evidence original source source API

complaintsentiment

highseverity

0.9relevance

2replies

Evidence linked to opportunitycommercial context

Proof Health

Open evidence

Commercial opportunities need traceable source links before they are treated as build-worthy.

3 / 31 rows with source links

9.7% of this page's analysis has direct source links.

0 build-decision rows missing links

0 rows here require auditable proof before promotion.

28 rows with no attached evidence

0 rows have source counts but still need direct links.

Conversation

support

Paola Bueso unresolved

Hi! It’s my first time using the plugin. I can send attachments well, the issue I am having is that when I click on an attachment that I have received, I can download it but when I try to open it I get a message on my computer that says : The file “Childrenswear.jpg” could not be opened. It may be damaged or use a file format that Preview doesn’t recognize. What can I do to fix this? Also, is there a way to just preview the file on screen without having to download it every time? Thank you in advance! Paola https://wordpress.org/plugins/buddypress-message-attachment/ 1. About the broken file, I am not sure why is that happening. Let me run few tests with large image files and get back to you. 2. About the preview instead of download – Thanks for the suggestion. I’ll add that option in next release of plugin. Same problem. I download the attachment and error. http://postimg.org/image/j4idy7kcj/ http://postimg.org/image/ka0dwbm8z/ WordPress 4.2.5 Buddypress 2.2.4 and 2.4.2 BuddyPress Message Attachment 2.1.1

Commercial Context

Opportunity

support triage and conversation operations

Buddypress support operations workflow for reducing support load and keeping customer conversations moving

Buyer: support-heavy site owners, agencies, and community operators

Wedge: triage repeated buddypress threads, failed replies, knowledge gaps, and escalation workload

Investigate Pain card complete market

Analysis

heuristic-v1

Summary: Can't view attachments: users show bugs, missing feature pain that may indicate a product gap.

Evidence quote: It’s my first time using the plugin.

Affected feature: form

bugs missing feature value form

Plugin

API

BuddyPress Message Attachment

200 active installs · 22.3K downloads · rating 86.0

attachments buddypress messages

Comments

2 shown

ckchaudhary 2015-06-16T02:40:00+00:00

1. About the broken file, I am not sure why is that happening. Let me run few tests with large image files and get back to you. 2. About the preview instead of download – Thanks for the suggestion. I’ll add that option in next release of plugin.

bmcsmartin77 2015-12-14T19:15:00+00:00

Same problem. I download the attachment and error. http://postimg.org/image/j4idy7kcj/ http://postimg.org/image/ka0dwbm8z/ WordPress 4.2.5 Buddypress 2.2.4 and 2.4.2 BuddyPress Message Attachment 2.1.1