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Source evidence

Can’t login anymore

XO Featured Image Tools · support · 2020-11-18T13:12:00+00:00

XO Featured Image Tools plugin evidence original source source API
complaintsentiment
mediumseverity
0.92relevance
3replies
Evidence linked to opportunitycommercial context

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Conversation

support
jmvhout unresolved
Hello, After installing this plugin I got kicked out, I’ve no access anymore to the /wp-admin page. I’m still able to login but tells me I don’t have access to any settings pages. We have 2 admin names and both don’t have access. The page I need help with: [ log in to see the link] Hi, Delete the “xo-featured-image-tools” folder in the plugins folder using FTP or the file manager in the host control panel. Reference page: https://wordpress.org/support/article/faq-troubleshooting/ We where able to delete your folder but now nobody can enter our website due the error message Your connection is not private Attackers might be trying to steal your information from link.nl (for example, passwords, messages or credit cards). Learn more NET::ERR_CERT_COMMON_NAME_INVALID From the message, it seems that the XO Featured Image Tools plugin is not the cause. Try disabling other plugins.

Comments

3 shown
ishitaka 2020-11-18T16:37:00+00:00

Hi, Delete the “xo-featured-image-tools” folder in the plugins folder using FTP or the file manager in the host control panel. Reference page: https://wordpress.org/support/article/faq-troubleshooting/

jmvhout 2020-11-20T09:21:00+00:00

We where able to delete your folder but now nobody can enter our website due the error message Your connection is not private Attackers might be trying to steal your information from link.nl (for example, passwords, messages or credit cards). Learn more NET::ERR_CERT_COMMON_NAME_INVALID

ishitaka 2020-11-20T09:37:00+00:00

From the message, it seems that the XO Featured Image Tools plugin is not the cause. Try disabling other plugins.