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supportI’m trying to find the best glTF viewer for my project and am trying yours out. I can’t get the viewer to work. When I create a gallery, the viewer does not recognize any of the GLB or GLTF models in my media library. When I paste the shortcode into a block, nothing shows on the page for that block. Seems like I might be missing something basic. Any idea what is going wrong? The page I need help with: [ log in to see the link]
Hi, was the plugin turned off for some reason perhaps? The shortcode that you’re seeing there should be getting converted into data if the plugin is active, so it should never even appear in the HTML (it’s not sensitive data though). My only other guess would be that the plugin is encountering an error in trying to parse the shortcode when you load the page, but I’m only saying that because this would be the fallback output. I don’t have a guess as to what the error actually would be. You can install the plugin “Error Log Monitor” to display errors in your Dashboard as you try to load the page, and if you see the name Threepress in there then let me know.
(your shortcode is valid – I did copy it onto my site, change the model id to one of mine, and it worked fine)
Hi, was the plugin turned off for some reason perhaps? The shortcode that you’re seeing there should be getting converted into data if the plugin is active, so it should never even appear in the HTML (it’s not sensitive data though). My only other guess would be that the plugin is encountering an error in trying to parse the shortcode when you load the page, but I’m only saying that because this would be the fallback output. I don’t have a guess as to what the error actually would be. You can install the plugin “Error Log Monitor” to display errors in your Dashboard as you try to load the page, and if you see the name Threepress in there then let me know.
(your shortcode is valid – I did copy it onto my site, change the model id to one of mine, and it worked fine)