Source evidence

cannot update plugins

Shariff for WordPress · support · 2018-07-31T06:52:00+00:00

Shariff for WordPress plugin evidence original source source API

complaintsentiment

highseverity

0.98relevance

1replies

Evidence linked to opportunitycommercial context

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Open evidence

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2 / 27 rows with source links

7.4% of this page's analysis has direct source links.

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25 rows with no attached evidence

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Conversation

support

fambooks unresolved

I cannot update any of my plugins or my theme and there seems an error message in the backend: [30-Jul-2018 16:06:48 Europe/Berlin] PHP Fatal error: Uncaught exception ‘Zend\Cache\Exception\InvalidArgumentException’ with message ‘Cache directory ‘/tmp’ not readable’ in /kunden/470014_42657/rp-hosting/12641/10/famart.de/wp-content/plugins/shariff-sharing/backend/vendor/zendframework/zend-cache/Zend/Cache/Storage/Adapter/FilesystemOptions.php:138 Stack trace: #0 /kunden/470014_42657/rp-hosting/12641/10/famart.de/wp-content/plugins/shariff-sharing/backend/src/Backend.php(30): Zend\Cache\Storage\Adapter\FilesystemOptions->setCacheDir(‘/tmp’) #1 /kunden/470014_42657/rp-hosting/12641/10/famart.de/wp-content/plugins/shariff-sharing/backend/index.php(41): Heise\Shariff\Backend->__construct(Array) #2 /kunden/470014_42657/rp-hosting/12641/10/famart.de/wp-content/plugins/shariff-sharing/backend/index.php(46): Application::run() #3 {main} thrown in /kunden/470014_42657/rp-hosting/12641/10/famart.de/wp-content/plugins/shariff-sharing/backend/vendor/zendframework/zend-cache/Zend/Cache/Storage/Adapter/FilesystemOptions.php on line 138 I have de-actived sharif, but this doesn’t make a difference, I still cannot update my plugins. Can you tell me what to do? thank,s Petra The page I need help with: [ log in to see the link] Hi Petra, I don’t know if you solved this issue allready. But if not: The error message says “Cache directory ‘/tmp’ not readable’” It seems you have a tmp folder in your root directory or WordPress directory, which is not fully accessible. You should check, if the directory is configured at least with chmod 755 or higher. Then you should be able to update your Plugins again. Greetings Sascha

Commercial Context

Opportunity

multisite and site-portfolio operations

Network portfolio governance for governing updates, reporting, and client-safe operations across many WordPress sites

Buyer: agencies, multisite operators, and maintenance teams

Wedge: surface network update risk, network drift, reporting gaps, and client-site exceptions

Investigate Pain card complete market

Analysis

heuristic-v1

Summary: cannot update plugins: users show bugs, compatibility, missing feature pain that may indicate a product gap.

Evidence quote: cannot update plugins I cannot update any of my plugins or my theme and there seems an error message in the backend: [30-Jul-2018 16:06:48 Europe/Berlin] PHP Fatal error: Uncaught exception ‘Zend\Cache\Exception\InvalidArgumentException’ with message ‘Cache directory ‘/tmp’ not readable’ in /kunden/470014_42657/rp-hosting/12641/10/famart.de/wp-content/plugin

Affected feature: cache

bugs compatibility missing feature support

Plugin

API

Shariff for WordPress

1.0K active installs · 31.7K downloads · rating 82.0

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Comments

1 shown

Cetheus 2018-08-26T21:53:00+00:00

Hi Petra, I don’t know if you solved this issue allready. But if not: The error message says “Cache directory ‘/tmp’ not readable’” It seems you have a tmp folder in your root directory or WordPress directory, which is not fully accessible. You should check, if the directory is configured at least with chmod 755 or higher. Then you should be able to update your Plugins again. Greetings Sascha