Source evidence

Cannot scroll on mobile devices,

Nicescrollr · support · 2023-02-28T05:39:00+00:00

Nicescrollr plugin evidence original source source API

complaintsentiment

mediumseverity

0.92relevance

3replies

Evidence linked to opportunitycommercial context

Proof Health

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Conversation

support

Malae unresolved

Hello Demis, I was very happy to see your update that stops the abandoned plugin warnings. The new version has an issue that stops scrolling on mobile devices. The issue goes away, if the plugin is deactivated, but not if only turned off in Admin using the button. I should add that I am using the WordPress ver. 6.1.1 and it occurs with all themes. Thanks for your message, I’ll look into it soon. Also seeing the same issue. The plugin stops all scrolling on mobile devices unless viewing the site in incognito mode. Any help would be appreciated Hello Demis, Installed the latest version of the plugin and I am now on PHP 8.0 and WordPress 6.2. I have no trouble scrolling on the desktop , but still not working on mobiles.

Commercial Context

Opportunity

agency visual QA and update safety

Scrolling visual QA and update safety for preventing client-site regressions before updates or edits go live

Buyer: site builders and agencies

Wedge: detect scrolling layout regressions, widget breakage, and client-visible update issues

Investigate Pain card needs detail market

Analysis

heuristic-v1

Summary: Cannot scroll on mobile devices,: users show bugs, compatibility, support pain that may indicate a product gap.

Evidence quote: The new version has an issue that stops scrolling on mobile devices.

Affected feature: bugs

bugs compatibility support setup

Plugin

API

Nicescrollr

20 active installs · 11.5K downloads · rating 98.0

Comments

3 shown

Demis Patti 2023-03-08T18:34:00+00:00

Thanks for your message, I’ll look into it soon.

rusty1964 2023-03-15T03:25:00+00:00

Also seeing the same issue. The plugin stops all scrolling on mobile devices unless viewing the site in incognito mode. Any help would be appreciated

Malae 2023-04-14T06:32:00+00:00

Hello Demis, Installed the latest version of the plugin and I am now on PHP 8.0 and WordPress 6.2. I have no trouble scrolling on the desktop , but still not working on mobiles.