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UserFeedback – Create Interactive Feedback Form, User Surveys, and Polls in Seconds · support · 2024-09-25T06:15:00+00:00

UserFeedback – Create Interactive Feedback Form, User Surveys, and Polls in Seconds plugin evidence original source source API
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kolmi resolved
Hi, recently I have installed UserFeedback on different sites but cannot get it working and it will not show up on the web. In the console I can see the following error which may be related? Ca you please help? TypeError: r.targeting is undefined c https://www.marketingum.cz/wp-content/plugins/userfeedback-lite/assets/vue/js/chunk-common.js?ver=1.1.1:1 mounted https://www.marketingum.cz/wp-content/plugins/userfeedback-lite/assets/vue/js/frontend.js?ver=1.1.1:1 An https://www.marketingum.cz/wp-content/plugins/userfeedback-lite/assets/vue/js/chunk-vendors.js?ver=1.1.1:13 cn https://www.marketingum.cz/wp-content/plugins/userfeedback-lite/assets/vue/js/chunk-vendors.js?ver=1.1.1:13 nn https://www.marketingum.cz/wp-content/plugins/userfeedback-lite/assets/vue/js/chunk-vendors.js?ver=1.1.1:13 $mount https://www.marketingum.cz/wp-content/plugins/userfeedback-lite/assets/vue/js/chunk-vendors.js?ver=1.1.1:13 $mount https://www.marketingum.cz/wp-content/plugins/userfeedback-lite/assets/vue/js/chunk-vendors.js?ver=1.1.1:13 d67f https://www.marketingum.cz/wp-content/plugins/userfeedback-lite/assets/vue/js/frontend.js?ver=1.1.1:1 d67f https://www.marketingum.cz/wp-content/plugins/userfeedback-lite/assets/vue/js/frontend.js?ver=1.1.1:1 i https://www.marketingum.cz/wp-content/plugins/userfeedback-lite/assets/vue/js/frontend.js?ver=1.1.1:1 2 https://www.marketingum.cz/wp-content/plugins/userfeedback-lite/assets/vue/js/frontend.js?ver=1.1.1:1 i https://www.marketingum.cz/wp-content/plugins/userfeedback-lite/assets/vue/js/frontend.js?ver=1.1.1:1 r https://www.marketingum.cz/wp-content/plugins/userfeedback-lite/assets/vue/js/frontend.js?ver=1.1.1:1 https://www.marketingum.cz/wp-content/plugins/userfeedback-lite/assets/vue/js/frontend.js?ver=1.1.1:1 https://www.marketingum.cz/wp-content/plugins/userfeedback-lite/assets/vue/js/frontend.js?ver=1.1.1:1 chunk-vendors.js:13:26218 The page I need help with: [ log in to see the link] Im with the same error. Im trying to use the plugin on my wordpress and the survey is not showing up. Hi @kolmi and @limabrunoo , Thanks for reaching out and for sharing the error message. I’m so sorry for the trouble here. Out of curiosity, do you have any cache running for your websites? If yes, does clearing the cache help resolve that console error? If you are logged into your WordPress site as an Administrator, your UserFeedback survey will appear hidden when you browse your site, but it will load for all of your site visitors without issue. When testing your survey, please first make sure the survey has been published. Then try logging out of your WordPress site or try visiting your website in an incognito or private browsing window to see your survey in action. If you continue to run into display issues, or if the console error continues to persist, our team would love to take a closer look at the issue. Would you be able to reach out to us by: Visiting our contact page at https://www.userfeedback.com/contact/ Choosing the I have a basic question option and filling out the form Once done, we’ll be able to look at things directly and resolve it for you. Thank you! Hello, just a quick update here. It appears our developers have a fix in the works to resolve that console error. It will be shipped in our next release, though I’m not yet able to say when it come out. Once it does, please try updating UserFeedback to the latest version to apply the fix. I’m going to mark this thread resolved for now, but should you need further help, please let us know. Thank you!

Comments

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limabrunoo 2024-09-25T16:38:00+00:00

Im with the same error. Im trying to use the plugin on my wordpress and the survey is not showing up.

Michelle D. 2024-09-26T22:16:00+00:00

Hi @kolmi and @limabrunoo , Thanks for reaching out and for sharing the error message. I’m so sorry for the trouble here. Out of curiosity, do you have any cache running for your websites? If yes, does clearing the cache help resolve that console error? If you are logged into your WordPress site as an Administrator, your UserFeedback survey will appear hidden when you browse your site, but it will load for all of your site visitors without issue. When testing your survey, please first make sure the survey has been published. Then try logging out of your WordPress site or try visiting your website in an incognito or private browsing window to see your survey in action. If you continue to run into display issues, or if the console error continues to persist, our team would love to take a closer look at the issue. Would you be able to reach out to us by: Visiting our contact page at https://www.userfeedback.com/contact/ Choosing the I have a basic question option and filling out the form Once done, we’ll be able to look at things directly and resolve it for you. Thank you!

Michelle D. 2024-10-04T22:28:00+00:00

Hello, just a quick update here. It appears our developers have a fix in the works to resolve that console error. It will be shipped in our next release, though I’m not yet able to say when it come out. Once it does, please try updating UserFeedback to the latest version to apply the fix. I’m going to mark this thread resolved for now, but should you need further help, please let us know. Thank you!