Source evidence

Cannot create organization or stores.

Uber Direct Integration · support · 2025-12-04T21:20:00+00:00

Uber Direct Integration plugin evidence original source source API

mixedsentiment

mediumseverity

0.84relevance

2replies

Evidence linked to opportunitycommercial context

Proof Health

Open evidence

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Conversation

support

carturo resolved

I have an account with Uber Direct. In Uber Direct Integration, it does not find my organization, I cannot create an organization, nor can I create or find my store without an organization. It seems like just inputting all the account info (which I did) should pull up all the store information? I don’t see why it would not be a simple setup… anyway please help. Thank you. I have the exactly same issue when I installed this plugin. I am waiting for 2 weeks with no solution. Hi there! Unfortunately, the current version of the plugin does not yet support retrieving existing organizations or stores from your Uber Direct account. At the moment, it only allows you to create a new organization from scratch and then add new stores under it. That said, we truly appreciate your feedback — making the onboarding experience seamless is a key priority for us, and this improvement is already on our roadmap. Thank you for your patience and understanding while we work toward a smoother setup process.

Commercial Context

Opportunity

checkout and revenue assurance

WooCommerce revenue assurance for protecting checkout revenue and order operations

Buyer: store owners and WooCommerce agencies

Wedge: monitor WooCommerce failures, handoffs, and revenue-impacting exceptions

Investigate Pain card complete market

Analysis

heuristic-v1

Summary: Cannot create organization or stores.: users show bugs, missing feature, support pain that may indicate a product gap.

Evidence quote: In Uber Direct Integration, it does not find my organization, I cannot create an organization, nor can I create or find my store without an organization.

Affected feature: form

bugs missing feature support setup

Plugin

API

Uber Direct Integration

60 active installs · 1.8K downloads · rating 100.0

courier delivery shipping uber direct woocommerce

Comments

2 shown

quinnsoft 2025-12-07T02:09:00+00:00

I have the exactly same issue when I installed this plugin. I am waiting for 2 weeks with no solution.

Vimalnath Ravichandran 2025-12-07T22:13:00+00:00

Hi there! Unfortunately, the current version of the plugin does not yet support retrieving existing organizations or stores from your Uber Direct account. At the moment, it only allows you to create a new organization from scratch and then add new stores under it. That said, we truly appreciate your feedback — making the onboarding experience seamless is a key priority for us, and this improvement is already on our roadmap. Thank you for your patience and understanding while we work toward a smoother setup process.