Conversation
supportI was just working on my site and need to duplicate some post snippets, and when I click the option to duplicate, I see the error: There has been an Error.. I tried to create a snippet from scratch, and see: Snippet Not Added.. If I click edit, I can change the snippet, but when I click save, I get: Snippet Update Failed.. I turned on WordPress Debug, and see the two following errors from your plugin. Warning : Undefined array key “snippet_slug” in /home/martin/public_html/wp-content/plugins/post-snippets-premium/src/PostSnippets/PSallSnippets.php on line 295 Deprecated : strtolower(): Passing null to parameter #1 ($string) of type string is deprecated in /home/martin/public_html/wp-content/plugins/post-snippets-premium/src/PostSnippets/PSallSnippets.php on line 295 Please take a look at this, and hopefully provide a solution soon. I have to update my site and I’m stuck without your plugin. Regards, Martin Bailey.
Hi Team, It’s been almost a week since I reported this problem. I have customers waiting for a number of pages that I have to get published, but they rely on your plugin. Please let me know how long you expect to take to either fix this issue or let me know your thoughts. Thank you. Martin Bailey.
Hello @martin_bailey , Thanks for contacting us, We apologize for the delay, We’ve informed our technical team about your issue, and they will work on it promptly. When we receive their response, we will get back to you. Our team is here to assist you. Thank you for your patience. Regards WP Experts Support Team
Hi Mirza, I appreciate you getting back to me on this, but I could not wait any longer for this business-critical fix. Yesterday I bought a different snippet plugin and manually migrated all of my snippets over. I have now deleted your plugin, so if it’s only me having problems, feel free to close this issue. Regards, Martin.
Hello @martin_bailey , Sorry about this but we are looking for a permanent fix for this issue but for the time being you can deactivate this plugin and then re-activate it as we have done in the video. Please have a look at the screencast video , this will fix the current issue. Also, you are using the premium version of our plugin so kindly open a support ticket via our website as we are not allowed to provide support on paid versions through this platform. If you have any questions, feel free to reach out. We’re here to assist you. Thank you
Hi Team, It’s been almost a week since I reported this problem. I have customers waiting for a number of pages that I have to get published, but they rely on your plugin. Please let me know how long you expect to take to either fix this issue or let me know your thoughts. Thank you. Martin Bailey.
Hello @martin_bailey , Thanks for contacting us, We apologize for the delay, We’ve informed our technical team about your issue, and they will work on it promptly. When we receive their response, we will get back to you. Our team is here to assist you. Thank you for your patience. Regards WP Experts Support Team
Hi Mirza, I appreciate you getting back to me on this, but I could not wait any longer for this business-critical fix. Yesterday I bought a different snippet plugin and manually migrated all of my snippets over. I have now deleted your plugin, so if it’s only me having problems, feel free to close this issue. Regards, Martin.
Hello @martin_bailey , Sorry about this but we are looking for a permanent fix for this issue but for the time being you can deactivate this plugin and then re-activate it as we have done in the video. Please have a look at the screencast video , this will fix the current issue. Also, you are using the premium version of our plugin so kindly open a support ticket via our website as we are not allowed to provide support on paid versions through this platform. If you have any questions, feel free to reach out. We’re here to assist you. Thank you